Open source videos capture a new way to do tech support
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| An enterprising young computer scientist in Belgium has come up with a
| new twist on the old help desk. Instead of the tedium of step-by-step
| instructions over the phone or through instant messaging, tech support
| people can now show clients how to solve their computer problems using
| Bram Biesbrouck's ScreenKast software and captorials.com to create ands
| hare screen capture videos.
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http://business.newsforge.com/article.pl?sid=06/07/20/1918210&from=rss
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