Home Messages Index
[Date Prev][Date Next][Thread Prev][Thread Next]
Author IndexDate IndexThread Index

[News] Kotaku on the Failures of the XBox 360

Xbox 360s Still Dying, Customer Service Still Crap

,----[ Quote ]
| "They'll handle everything, they're great. They'll even pay for shipping
| and Fed-Ex it for you. That's what they did for my systems (yes, plural)
| when they died."
`----

http://www.kotaku.com/gaming/xbox-360/xbox-360s-still-dying-customer-service-still-crap-222843.php


Related:

Another Xbox Support Nightmare 

,----[ Quote ]
| We seem to be receiving an increasing number of horror stories from
| Xbox 360 owners who have had to call Microsoft's Bangalore-based
| tech support call center. When your reason for calling is a
| bricked console, one would think it would be a painless and
| quick procedure to get the thing replaced or repaired.
| Apparently not the case, according to Brent from Consumerist.com
`----

http://www.gwn.com/news/story.php/id/10875/


Class Action Lawsuit Filed Against MS For Bricked 360s

,----[ Quote ]
| According to Gamespot, the suit seeks a minimum of $10 million in
| damages, depending on how MS decides to defend itself. 
`----

http://www.kotaku.com/gaming/law/class-action-lawsuit-filed-against-ms-for-bricked-360s-220250.php


Numerous Reports, November 30 Xbox 360 Update Is Bricking Consoles

,----[ Quote ]
| Some consoles are being bricked by Thursday's dashboard update.
| Issues range from freezing, red ring of death and VGA adapterm
| alfunction. Microsoft isn't acknowledging the issue and billing
| $140 for repairs.
`----

http://digg.com/gaming_news/Numerous_Reports_November_30_Xbox_360_Update_Is_Bricking_Consoles


Update brick your 360? Speak up

,----[ Quote ]
| Since yesterday's update, there are numerous reports about 360s
| being bricked. Some people suspect that this is being done by
| Microsoft intentionally to stop modders and hackers. Xbox Scene
| thinks it has more to do with certain combinations of hardware
| and firmware.
`----

http://www.xbox360fanboy.com/2006/11/01/update-brick-your-360-speak-up/ 


Autoupdate killed my 360!

,----[ Quote ]
| I was fine yesterday gaming with the VGA cable but after getting
| the autoupdate today, I get a black screen. Does Microsoft test
| these things? My connection to the TV didn't change yet its
| screwed. Thanks for nothing Microsoft.
`----

http://forum.teamxbox.com/showthread.php?t=489979


The Secret Failures of Microsoft

,----[ Quote ]
| There is no choice involved; even most Linux users are forced to pay for a
| Microsoft license in order to obtain a brand name PC.
|
| [...]
|
| They are bound to an oath to swear allegiance to Windows XP Professional,
| and must never mention Linux and Windows in the same breath. If they step
| out of line in any way, Microsoft dramatically raises their OEM licensing
| fees and sends them to indoctrination camp, where they face chairs being
| hurled at them by angry monkeys.
|
| [...]
|
| Why do Windows enthusiasts exibit much hostility to an obvious fact?
| Because if they admit that 80% of the company's revenues come entirely
| from an OEM tax, and not from any choice on the part of consumers...
|
| [...]
|
| Microsoft's decade of investments in WinCE and Windows Mobile
| Smartphones have only barely matched the market share of Palm, which
| itself is a run down company out of ideas. Microsoft couldn't
| out-maneuver the incompetent Palm within a decade of trying; now both
| are ineffectually fighting over the dying PDA industry while Linux and
| Symbian slaughter them in the smartphone arena:
|  
| Symbian 75%; Linux 14%; Microsoft 5%; Palm 5%.
|
| [...]
|
| (many more failures listed)
`----

http://www.roughlydrafted.com/RD/Q4.06/2E6D9BB2-FE1B-4556-8389-67BD581FBCCC.html


Insurance firm sues Microsoft over Xbox house fire

,----[ Quote ]
| Allstate alleges Microsoft is responsible for all loss, damage and injury
| and was negligent in proving an Xbox with defects.
| 
| Allstate is demanding Microsoft shell out $250,000 to cover the
| insurance costs on the house. The case was filed in a circuit court
| for Prince George's County. An earlier case, linked below, was
| settled between the Weatherfords and Microsoft last year.
`----

http://www.theinquirer.net/default.aspx?article=34902


Gamers Say Microsoft Understates Xbox Problems

,----[ Quote ]
| An insider from Electronic Arts, Inc. is saying that the failure rate
| of Microsoft's Xbox 360 gaming console is actually ten times higher than
| what Microsoft spokespeople have admitted.
| 
| Game Daily BIZ, a gaming industry publication, reported that the
| anonymous source tallied that of the 300 consoles EA has received,
| 30-50 percent of them have failed.
`----

http://www.consumeraffairs.com/news04/2006/08/xbox_gamers02.html


Lawsuit blames Xbox for house fire

,----[ Quote ]
| "We feel positive it came from the Xbox," said Doug Allison of
| Corpus Christi, a lawyer who filed the suit against Microsoft and
| two other defendants.
`----

http://www.mysanantonio.com/news/metro/stories/MYSA112506.01B.xboxsuit.30e0b7a.html


So my cousin from Microsoft called

,----[ Quote ]
| Erhmm... My cousin just called who works for Microsoft and was on the
| xbox 360 team. He said first generation xbox 360's are having a SERIOUS
| over heating issue and they might be recalled sometime next week. The
| recall is being considered because the overheating can cause a short,
| resulting in a fire.
`----

http://chris.instantspot.com/blog/index.cfm/2006/11/24/So-my-cousin-from-Microsoft-called


Gamers Say Microsoft Understates Xbox Problems

,----[ Quote ]
| An insider from Electronic Arts, Inc. is saying that the failure rate
| of Microsoft's Xbox 360 gaming console is actually ten times higher than
| what Microsoft spokespeople have admitted.
| 
| Game Daily BIZ, a gaming industry publication, reported that the
| anonymous source tallied that of the 300 consoles EA has received,
| 30-50 percent of them have failed.
`----

http://www.consumeraffairs.com/news04/2006/08/xbox_gamers02.html


How Much is Too Much?

,----[ Summary ]
| Microsoft says it will stick with Xbox. But with years of heavy losses
| behind it, the pressure's on for the gaming division to make good
`----

http://www.businessweek.com/innovate/content/oct2006/id20061013_283856.htm?campaign_id=rss_topStories
http://tinyurl.com/yxdr4j


Microsoft stoic despite massive losses

,----[ Quote ]
| If you were to judge by the PR rhetoric, you'd think the 360 was
| an unstoppable commercial juggernaut. As usual though, PR lies.
`----

http://www.gamerscan.com/articles/06/10/09/microsofts.massive.losses/


Xbox Live Outages All Over US?

,----[ Quote ]
| In any case the outages do not seem to affect everyone although I can
| say 2old2play has already received 6 emails, 5 PMs, and several blog
| posts about the outages. One such blogger was told by a service rep that
| he was "experiencing a temporary service outage bubble in his area."
| Apparently the rep had received several similar Xbox Live error codes
| that day, but could not say why. 2old2play is currently trying to contact
| Microsoft for a comment and we'll update this page as we receive word.
`----

http://www.2old2play.com/News/Xbox_Live_Outages_All_Over_US_


Problems with the VOD Marketplace:

http://forums.xbox.com/8344527/ShowPost.aspx
http://irsonic.spaces.live.com/blog/cns!A8B5EFD3F889BC00!116.entry


Xbox 360: The One Year Retrospective

,----[ Quote ]
| How has Microsoft's early bird console performed? Where have we come
| in one year's time? IGN takes a look back.
`----

http://xbox360.ign.com/articles/747/747459p1.html


XBox 360 cracked

,----[ Quote ]
| ...the new patch is said to boot 'Xtreme' XBox 1 and 360 backups, works
| with originals, and will boot 'all' XBox 1 discs on the 360. If it works
| as advertised, it is quite the coup, but it may turn out to be a near
| miss like the last few...
`----

http://www.theinquirer.net/?article=31703 


Microsoft Hides Its Mobile and Business Apps Divisions

,----[ Quote ]
| The company is folding its two worst-performing divisions -- Microsoft
| Business Solutions (its business applications unit) and its Mobile and
| Embedded units -- into the Microsoft Business Division and Microsoft Home
| and Entertainment units, respectively.
`---- 

http://www.microsoft-watch.com/article2/0,1995,1990243,00.asp?kc=MWRSS02129TX1K0000535

[Date Prev][Date Next][Thread Prev][Thread Next]
Author IndexDate IndexThread Index