In article <dL6dnfO4kbGrr7zbnZ2dnUVZ_rDinZ2d@xxxxxxxxxxx>,
Maverick <Sun@xxxxxxxxx> wrote:
> >>Show me where he stated this?
> >
> >
> > "Company Dumps .NET Software". Right there in the "Subject" line.
> > Written by Roy.
> >
>
> And also in the article.
Where is it in the article? Since you apparently haven't actually READ
the article, allow me to quote the whole thing for you:
> Open source SplendidCRM a sweet alternative for ".Net-centric" SAAS provider
> April 06, 2007 (8:01:00 PM)
> By: Tina Gasperson
>
> A "Microsoft-centric" call center solution provider called Promero worked
> mostly with proprietary applications, offering them as hosted
> software-as-a-service products. When it decided to create a custom
> replacement by cobbling together an existing CRM package and its own
> lead-generating application, CTO Roman Schepis quickly discovered that the
> only way to go was to use an open source CRM application.
>
>
> Promero calls itself an on-demand provider of customer relationship
> management software, which is hosted on its own servers. Users can log on
> from anywhere in the world, using any kind of platform. The custom software
> includes a virtual call center and autodialer from Oracle, Promero's ProStar
> CRM, which is a spin-off of SplendidCRM, and Promero's own iLeadMachine,
> which manages leads and provides analysis and reports. Promero uses this
> software internally to generate and manage leads, and it also sells the
> software to other companies that operate on a telemarketing model.
> Originally, Promero tried using proprietary CRMs such as Onyx. "It was a nice
> product," Schepis says, "but it was kind of heavy lifting to get it deployed
> for each client." Because the code wasn't open, Promero had to rely on the
> vendor for changes.
> In order to make the customization process more flexible, and save money on
> licensing fees, Schepis decided to take a look at open source. "In 2006 we
> implemented SugarCRM and we tested that for about six months," he says. But
> Sugar didn't go over well with Promero's .Net-experienced team of developers.
> "It was a challenge doing PHP," Schepis says. "It was more difficult for our
> developers; we had to go out and buy PHP for Dummies and start from scratch.
> Even though there are a lot of support groups out there, because of the
> learning curve our cycle to get things done was extended. It wasn't a good
> fit."
> Still, the fact that Schepis' team wasn't comfortable with the new
> development environment wasn't a deal breaker. "We were almost OK to live
> with the learning curve," he says, but the real problem was that Sugar's
> native PHP code didn't run well on Promero's server platform. "We were
> receiving leads and doing sales activities. We probably could have thrown
> lots of hardware at it and made it run faster, but it was just too sluggish
> in a hosted environment."
> Schepis was determined to find an open source product suited to his purposes,
> "because we wanted to use it for the integration. We had a need to integrate
> the on-demand product in a way that wasn't exorbitantly expensive." The next
> product Schepis tried was the SplendidCRM. He was pleased. "It has additional
> features and some higher level functions than Sugar," he says. "And it is
> .Net-centric, so it is a clean fit."
> Schepis says that Splendid's focus on Microsoft platforms made it simple to
> deploy and maintain. "It runs a lot faster on the same hardware," he says.
> "All of our users were very excited to see that performance increase. And
> because it is a .Net and SQL Server back end, we can do native integration,
> where with Sugar we had to do some middleware stuff."
> Schepis says he learned a valuable lesson during this process. "The alignment
> of the underlying technology with your company's internal strengths and
> knowledge is the most important thing. We tried using PHP and MySQL and
> Apache -- it was pretty much foreign to us. We found success with open source
> by using what our guys know how to use."
> Now that he's gained some practical experience with an open source
> application, Schepis says he'd use it again. "So long as there's existing
> knowledge, or an easy way to get up to speed, there's no difference between
> using open source and commercial. Actually, there's an additional benefit,
> because you have access to the source and the licensing fees are much lower.
> Just make sure you set your expectations in line with the experience level of
> the people who are going to implement it for you."
They did not dump .NET software. In fact, they evaluated non-.NET
software, and decided to go with .NET software. This is the *opposite*
of what Roy's headline claims.
--
--Tim Smith
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