Contact centers opening to open source
,----[ Quote ]
| "We were in a situation where we had a real dog of a CRM application,
| and we needed change and we needed something that could be quickly
| adapted to our environment," said Steve Baskerville, director of IT
| at the Norfolk, Va.-based business. "But we didn't have a lot of
| money. We couldn't consider Onyx or Pivotal. They were way out of
| our price range."
|
| Instead, Spirit Cruise Lines turned to an open source application
| from Norfolk-based Centric CRM.
`----
http://www.salestechnology.com/current-news/2007/2/8/contact-centers-opening-to-open-source.html
http://tinyurl.com/ywejw6
This was mentioned before.
Related:
'World's largest contact centre company' chooses open source IP PBX for its
own contact centre
,----[ Quote ]
| Asterisk, the open source IP PBX software, has scored a resounding
| endorsement from one of its resellers, Aspect Software - which claims
| to be the world's largest company solely focused on the contact centre
| - is being used for Aspect's new corporate headquarters, with 500 users.
`----
http://www.itwire.com.au/content/view/8049/127/
ASC Targets Contact Centers With Linux-Based Recorder
,----[ Quote ]
| ASC has announced a new version of Marathon EVOlite, a recorder
| designed to meet the demands of small and medium-sized businesses.
| The company says the Linux-based Marathon EVOlite provides a
| tailored communications recording solution to fit the requirements
| of any business.
`----
http://www.linuxinsider.com/rsstory/54171.html
OSS call centres the next big thing
,----[ Quote ]
| Public sector call centres may be among the most significant
| beneficiaries of the government's drive to implement open source
| software solutions.
`----
http://www.tectonic.co.za/view.php?src=rss&id=1249
UserScape Announces Launch Of Open Source Help Desk Software Directory
,----[ Quote ]
| Open Source Help Desk Software List is a comprehensive repository
| of open source help desk software.
`----
http://opensource.sys-con.com/read/294351_p.htm
|
|
