Contact centers opening to open source
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| "Know your partner, that's the best advice I can give," he said.
| "Make sure you can work with them well and that they understand
| your business and your processes, that's the key. If you can do
| that in an open source world, you can come up all sorts of
| creative solutions."
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http://searchcrm.techtarget.com/originalContent/0,289142,sid11_gci1240399,00.html
http://tinyurl.com/3ajcr9
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