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Re: OneCare users hopping mad at Microsoft over deleted e-mail

  • Subject: Re: OneCare users hopping mad at Microsoft over deleted e-mail
  • From: Roy Schestowitz <newsgroups@xxxxxxxxxxxxxxx>
  • Date: Tue, 13 Mar 2007 23:05:01 +0000
  • Newsgroups: comp.os.linux.advocacy
  • Organization: schestowitz.com / Netscape
  • References: <1173818276.853851.87450@l75g2000hse.googlegroups.com> <ced69$45f71cb7$d0666184$29837@FUSE.NET>
  • Reply-to: newsgroups@xxxxxxxxxxxxxxx
  • User-agent: KNode/0.7.2
__/ [ Mark ] on Tuesday 13 March 2007 21:52 \__

> On 3/13/2007 4:37 PM, nessuno@xxxxxxxxxxxxxxxxxxx:
>> Quote:
>> ----------------------
>> Users, still angry about Windows Live OneCare's habit of making e-mail
>> disappear, are slamming Microsoft Corp.'s support and claiming that
>> its suggested fix doesn't recover their messages.
>> 
>> "I have been dealing with tier two support since February 24. Three
>> different people ... and three different promises," wrote a user
>> identified as AN525-24 in a post yesterday to the OneCare support
>> message thread dedicated to the problem....
>> 
>> Some users said that didn't work for them. "Another tech had me look
>> at the wloc [Windows Live OneCare] quarantine folder," said AN525-24
>> last week. "I told him that there was nothing there and he told me
>> that I deleted it because wloc would not do that. He then went on to
>> say that it would be impossible to try and retrieve the file because I
>> deleted it. Do I need to drive to western Washington to get some help
>> on this matter? This is crazy."
>> 
>> "The last support rep is insisting that I deleted the file out of wloc
>> quarantine," user Kevin Kimp wrote in an e-mail to Computerworld. "I
>> did nothing of the sort. The only steps that I have taken with wloc
>> are steps that their support told me to do."
>> 
>> At least two users commenting on the thread said that Microsoft told
>> them that their support cases had been closed because the
>> representative was convinced that the users had deleted the .pst data
>> files from OneCare's quarantine. Two days after Microsoft confirmed
>> the bug, the technical support rep claimed that it wasn't OneCare's
>> fault.
>> 
>> "I have just had a reply back from Devashish (Microsoft Product
>> Support Services), who seems to suggest that this is not a bug but a
>> feature," wrote a user tagged as Bestm80eva....
>> 
>> One user on the support thread, however, had his own suggestion of how
>> to fix the whole mess. "The answer to everyone's problem is to form a
>> class-action group and sue Microsoft immediately for the damages that
>> they have caused (as your e-mails have been permanently deleted I
>> assure you), use the money you are almost guaranteed to win from this
>> newest Microsoft fiasco, and buy a Mac," wrote Gozargozarian.
>> -----------------
>> End quote
> 
> Typical Microsoft attitude and response.
> 
> Its never Microsoft's fault.  Its always the user's fault.

They fear class action lawsuits. This wasn't properly tested and this bug
re-emerged after it had been fixed. The pressure to meet deadlines and
expectations can lead to fatal errord. Vista is no exception.

Microsoft admits Vista screwed - report 

,----[ Quote ]
| Vista SP1 is code named "Fiji", presumably after a pretty looking
| island which is paralysed by coups.
| 
| In a statement regarding the service pack Microsoft admits that
| Vista has "high impact" problems.
`----

http://www.theinquirer.net/default.aspx?article=37125


-- 
                ~~ Best wishes 

Roy S. Schestowitz      | Mandriva & Fedora - Gotta love them girls
http://Schestowitz.com  |  RHAT GNU/Linux   ¦     PGP-Key: 0x74572E8E
 11:00pm  up 2 days  7:03,  9 users,  load average: 0.27, 0.46, 0.60
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