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[News] More GNU/Linux Support Services Launched

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MyLinuxSupport Inc. Launches Pre-paid Open Source Support Services

,----[ Quote ]
| Countering a lack of support for open source software and opening the 
| floodgates for businesses around the world to cut costs on software, 
| MyLinuxSupport (http://www.mylinuxsupport.com) professional support services 
| are expanding options for 24/7 technical assistance for Linux and major open 
| source applications. The MyLinuxSupport resources make it possible for 
| companies tightening their budgets to consider eliminating the cost of 
| proprietary software licenses such as Microsoft Vista or expensive cloud 
| services like Salesforce.com.       


Forget about the FUD about "Linux has no support".


A Perception of Lack of Support for Open Source Should Not Stop Adoption of

,----[ Quote ]
| People seem hesitant to accept open source because “there is no company
| behind it” like Microsoft. First of all, from an OS standpoint, support of
| Linux distros by the companies that publish them has come a long way in the
| past few years. Companies like Canonical (the distributor of Ubuntu Linux),
| Novell (SuSE Linux), and Red Hat offer support programs that can assist you
| with your problem, although these programs vary in pricing and how they are
| conducted. The point is, however, that despite the fact that the OS is
| developed, maintained, and improved by an amorphous body of programmers (the  
| open source community), there are real companies behind the distros that will
| be there if you have a question or problem.        


Microsoft's Genuine Advantage

,----[ Snippet ]
| A lot of managers are afraid to use Open Source Software, because it
| doesn't come with any support. Of course that isn't true. It is a classical
| piece of FUD. And then again, how much is support worth?
| [...]
| MS:   Microsoft Support. Good morning, sir. Can I help you.
| IC:   Windows displays some strange message on my screen.
| MS:   What's the message, sir.
| IC:   ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102; Microsoft
| Windows is Not Present
| MS:   May I have your product key, sir.
| IC:   [gives completely valid product key]
| MS:   Ok, sir. Can you please reboot your PC?
| IC:   Will that solve the problem?
| MS:   Please reboot your PC, sir.
| IC:   Ok, ok, wait a minute.
| MS:   Please call us again if you eXPerience any more problems. Have a
| nice day, sir. [click]


I work for MS but even I struggle to get a hot-fix

,----[ Quote ]
| The problem took 260 minutes to resolve from start to
| finish and an estimated 90 minutes of Ledgard's time,
| not including the time it took to write-up his problems...
| Still, the frustrations experienced by Ledgard give
| a salutary lesson that Microsoft's online product
| support is mediocre, at best, and will surely strike
| a chord with many long-suffering sys admins.


The top Linux support weaknesses, then and now

,----[ Quote ]
| In 2003, SearchEnterpriseLinux.com visited the Linux support landscape 
| with a list of Linux support weaknesses. A lot has happened over the 
| past four years, as is evident in the success of Red Hat and 
| Novell's subscription-based support models and the meteoric 
| rise of commercial-grade Ubuntu support, to name a few.

Version: GnuPG v1.4.9 (GNU/Linux)


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