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Case study: BT uses open source BI to support its voicemail system
,----[ Quote ]
| With the help of systems integrator Unisys,
| the telco deployed Jaspersoft âs open
| source business intelligence (BI) software
| in its statistical data warehouse (SDW)
| around 18 months ago, following an initial
| six-month development project around the
| source code.
`----
http://www.computing.co.uk/computing/analysis/2250497/case-study-bt-voicemail-uses
VoiceNation Goes Beyond the Call with the Open Source Asterisk PBX
,----[ Quote ]
| With the recent launch of a Next Generation
| Call Center, VoiceNation selected the Open
| Source Asterisk PBX for the critical role of
| telephone switching platform due to its
| flexibility, extensive functionality, and
| capacity for lowering operating costs.
`----
http://www.prweb.com/releases/2009/10/prweb3005354.htm
Recent:
BT and Unisys Dial Up Jaspersoft to Support 8 Million Voicemail Customers
,----[ Quote ]
| Jaspersoft, provider of the world's most
| widely used business intelligence (BI)
| software, today announced that BT and Unisys
| have implemented the Jaspersoft Business
| Intelligence Suite to support their
| Statistical Data Warehouse (SDW) for
| improving customer service for voicemail
| subscribers.
`----
http://www.prnewswire.com/news-releases/bt-and-unisys-dial-up-jaspersoft-to-support-8-million-voicemail-customers-63052497.html
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