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Tuesday, November 7th, 2017, 3:24 pm

BT Spies on Tweets About BT, Ignores Complaints About Price Hikes

BT mistake

NEW recruits can make mistakes; I get that. Some mistakes are a little more embarrassing then others however.

BT, like many other companies, tracks any mention (in Social Control Media) about BT. I’ve always wondered how that works behind the scenes and under an hour ago, after I had mentioned new price hikes, I got the above tweet from Laura. She must have entered her message in the wrong place in some program because it says they basically ignore such complaints. I responded accordingly (“Is this intended to be an internal comment?”) and then had it confirmed by a colleague.

No big deal. But it helps if you use programs correctly and don’t post to the client (publicly) internal comments which amount to “I’m going to ignore you”.

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