HE SNAIL MAIL services are having a hard time. They are becoming obsolete and rather than improve in order to compete they have only become overpriced and they always underperform. It’s not just Royal Mail, this is a universal problem. Breaking up with the mail system altogether is hard for obvious reasons; quiting E-mail because it is not so reliable [1, 2] has the same issues because particular companies, utilities for example, insist on using postboxes (although some are moving towards E-mail, which isn’t much better).

The mail services are not trying to deliver as they should, so essentially they quit even showing what makes them more reliable than their competition. Why even bother with them? A lot of stuff can be shipped in alternative, more reliable means, even reproduced by printing (notably in forms that can be dealt with digitally or maybe scanned after a manual process).

The level of disturbance or even agony due to lost/missing mail is very high. In the majority of cases it seems to be happening or seems to be ending up as a failure. It doesn’t have to be like this. I am a resident at a place near the Town Hall/Centre (nothing difficult to find or reach) and I found it nearly impossible to receive packages, even when I am at home waiting by the intercom. Over the past year or so only 2 out of about 8 registered parcels sent to this address actually reached me. The post people don’t buzz me (I work at home) and eventually they return important packages to the sender or keep them at the warehouse. It is not possible to contact the post office to get the packages in alternative means, not even a note is left to suggest one does this. This is becoming a systematic and very serious issue and attempts to reach Royal Mail by phone are pretty pointless; it is exceedingly hard to find the phone numbers (they hide those) and once a number is finally dialed a person is hard to reach; they try to just automate an already-defunct system. Over the phone, one needs make sure s/he got the number/s and code/s right because their voice recognition is terrible, leaving one just wasting time talking to a robot and navigating through voice menus.

After a lot of struggle, I did mange to actually speak to a person from the post office (yes, they exist! And it’s not outsourced!). I spoke to an agent at Royal Mail, the national (British) mail service, who also kindly checked the Parcel Force tracker just in case. She insisted that we must speak to another post office, so it’s obviously becoming a game of ping-pong for them, which means to the client that s/he will have to spend dozens of hours of work trying to restore ‘justice’. I spoke to them for 10 minutes with a clear need to insist very strongly that they take action immediately, as their excuses are bad. They claim that the Office has no record of the package which is supposed to be track-able (registered mail), so they must urgently do something, right? But no. In a perfect (or better) world, they would look into it and issue compensation, but when there’s a monopoly on the mail system and the customers are assumed not to be right, no wonder the service is terrible. Time after time they get away with the same excuses, the same terrible service, and the same reduced productivity to everyone around.

People may be losing their jobs as the mail services implode, but society will have better services — i.e. ones that actually work and put the customer first — replace those. For me, the mail is service is something to avoid by all means possible. It’s just trouble. I would rather send and receive no parcel than deal with this ‘random delivery’ mode.

FEW months ago I started to phase out E-mail to an extent. I still use E-mail, but it’s just not a communication tool of choice. The frustration of falsely-flagged (and filtered) messages has convinced me that I made the right choice. Why should I spend half an hour in vain trying to just (re-)E-mail a friend messages that he did not receive for months because his ISP shot these messages down? This whole E-mail chaos (caused mainly by SPAM that compromised Windows boxes spew out) leads to degradation of relationships between people, it not only interferes with work (data loss). When people think that they get ignored simply because their E-mails are not received on the other side, then perhaps it’s time to give up on E-mail, then find a more reliable medium. Last month I reconsidered my position on E-mail, but after seeing it ruining more relationships — simply due to the loss of many messages in a row — I decided to just put friends before E-mail, even if that means not using E-mail unless there is no other choice.

Have any of your friendships been harmed by E-mail problems? Could it possibly happen without you knowing about it (due to communication problems, obviously)?

In order to decease dependence on E-mail, starting today I will have an automated response channeling people to other routes of communication. Here is the template:

From: Roy Schestowitz – Autoreply Message

Re: %subject% – Message Received

%from%,

I am in the process of replacing E-mail correspondence with other, more effective & real-time means of communication. I still read my E-mail, but I do not read it regularly. I will collect messages about once a week, which makes manual filtering of spam a lot faster.

If you are willing to have a conversation with me, please consider creating/using an account in identi.ca < http://identi.ca/ > (or Twitter) where I can be contacted by handle @schestowitz. Alternatively, you can find me on IRC, under the Freenode network at channel #techrights

If the E-mail is urgent, please send mail to [redacted], which I will read more regularly. For an explanation of why I prefer to phase my E-mail accounts out, see < http://www-cs-faculty.stanford.edu/~uno/email.html >

E-mail is still necessary for management of online accounts and sometimes passing of files (there are other means for that too). Due to high volumes of spam & phishing, E-mail is also dangerous. I wrote a great deal about E-mail since 2004. 6 years later I’m giving up.

ODAY I received some post. It was a familiar envelope with my handwriting. It turns out that it could not be delivered. The envelope said:

“Not available at this address, return to sender”

What was it? A cheque that I had sent in December 2004 to Matt Mullenweg. How on earth did it take 2.5 years for a letter to ‘bounce’? That was eerily funny/strange.

I am having some bitter-sweet feelings as I make a certain change. And this change is an easy one to make. Apart from taking my Web-based mail back to the desktop, I have also begun migrating my RSS feeds from RSSOwl to Thunderbird 1.5.x. It saddens me. I have been with RSSOwl for almost two and a half years. I contributed a little bit to the project, wrote about it, and recommended it to people. Having just tested some things in Thunderbird I came to realise that, as a feeds reader, it boasts several features that would greatly help my reading routine.

While I still have RSSOwl (and I might occasionally use it), the move to Thunderbird seems inevitable. But I am only having second thoughts because of export/import issues. Kudos to Benjamin Pasero for a wonderful tool which I may still regularly use. RSSOwl Development has been slow in the past year and I have remained loyal nonetheless. Now I’m just too tempted to ‘change teams’.

Update (the ‘morning after’): After a while of careful consideration, weighing the pros and cons, I decided to use the best of both worlds, at least for now. RSSOwl is good for quick opening of many pages in new tabs, whereas Thunderbird offers nice HTML previews. It also sports retention of old items which otherwise ‘leak’ out of sight. By mixing and relying on the traits of both applications I will probably get the best overall experience. Unless of course they mature to the point where one becomes obsolete and replaceable… let’s just wait and see.

As Shane has just pointed out, to Novell, Hula is no more. Allow me to elaborate. The Hula project, one of the most promising among Novell’s Open Source initiatives, has been axed for a reason. This probably didn’t require much persuasion from Microsoft, either.

The quick synopsis is, Novell no longer has anyone working full-time on Hula. As a team we have spent some time looking at where the Hula project is and the opportunities in the market and in the end we had to conclude that we couldn’t justify investing at the same level in Hula going forward. So those of us who have been developing Hula full-time will be moving on to other roles and to other parts of the company.

This particular death knell reminds me of Microsoft’s recent deal with A9. It brought down services from A9 that competed with Microsoft directly or indirectly. This is not based solely on word of mouth. Reporters have cited competition with Microsoft services as the reason why A9 services had to be halted and their operation/maintenance retracted entirely. That happened just a couple of months ago. The aggressive new strategy appears to involved acquisition of/partnership with competitors, which in turn takes down competing projects (services and products).

Novell has turned its back on commitments to Open Source projects. I advice the OpenOffice team to find a new home because the only projects that I see surviving or flourishing is Mono (.Net). It does not affect the cash cows and it gives Microsoft control over developers in both worlds.

VER the weekend I expored the possiblity of adding an X-header to my outgoing messages. This particular one, known as X-Face, is a 48×48 pixel binary representation of one’s face. Here is mine:

.dYWu:H1\3ib`=T*Zoi9{>C].hHmdJ#z~":dJ5pFYAC`jJ6I~pf</F~#Sp(\[J6OgtEBO"[
@'u^%Ia#bVQhL%Cw#^nUFCIAEjS=M(B6B'>OUrp)Y"ZY}Z\Y~`g#I,JSw?7"3&Fctfk^)\]8{j[7)M
Nj%-#0a}S+*8oFlP^l,>&Y^1yhEYGz7>sv*'OuW}a9Oq}:<Ra*`;',OG@O=wj0mp'{Q|hbDm&yS-#r
m;DM)4S$!IX22Ou)-Y^lh[pu6VX8Dh0dG&Fv[54aJZeX*LAV]2w9wSR15

To view this short sequence as an actual image, use this Web-based tool. You may also create your own X-Face, which can be bound to your E-mail as a succinct header. I wonder if a fetch key can be created for X-Faces in the same way that PGP keys can be replaced by a shorter identifier. I suppose a URL can be specified in the header instead.