Comments on: Cleverboxes is Rubbish and Tesco Direct Should Dump Them

By: sarah treays

sarah treays — Sat, 11 Jun 2016 18:58:25 +0000

Sadly with Tesco offers , this site is so expensive ! Cheaper kits etc elsewhere !

By: Mr Fobbed Off

Mr Fobbed Off — Tue, 02 Feb 2016 13:31:35 +0000

I’ve also experienced the same appalling ‘customer service’ from these lame jokers.

Was fobbed off with excuses that I need to go to Samsung instead of them for a replacement faulty charger for a mobile phone.

Avoid these wasters like the plague.

By: Milton Stapler

Milton Stapler — Mon, 08 Jun 2015 10:24:11 +0000

I couldn’t disagree more with this review from my own experience. On receiving a faulty HDD a quick phone call got me a no quibble replacement delivered the following day. Excellent service.

By: David Lowe

David Lowe — Sun, 19 Apr 2015 10:57:58 +0000

I have just been reading about poor service provided by Cleverboxes. O.K, my delivery is only one day late (in spite of paying £2.95 extra) but this comes after trying to get delivery of the same item from Mopodo after ten days. They use UK Mail who yesterday provided a photocopy of the receipt signature. Unfortunately, only my wife and I live here and neither of us recognise the signature. Let’s hope Cleverboxes don’t use the same carrier.

By: Vernon Yerkess

Vernon Yerkess — Fri, 30 May 2014 16:15:22 +0000

Hello – after receiving a brief from my Customer Services team it appears that on two separate occasions, DPD, our courier, had tried to deliver without success Only on receiving the goods back today have we known that the goods had not been delivered, which subsequently triggered a call to yourself, which wasn’t answered – our Customer Services Representative left a voice mail message for you. A representative from Tesco customer service called us only today to discuss this case.

Again, I apologise profusely for the way your case has been handled, however, if you had contacted Cleverboxes Customer Services Team earlier, we would have been able to resolve any issues.

As for your suggestion that Tesco should ‘drop’ us as a partner, I can refer you to many thousands of satisfied customers and will go as far to say that Cleverboxes Customer Services Team is exceptional in the way it handles cases and issues, however we are always wanting to improve to ensure 100% satisfaction – with this in mind, I will review the case notes further and ensure this miscommunication between Tesco / Cleverboxes and Customers is eradicated.

If you would like further clarification or to discuss this matter further, please do not hesitate to contact me.

Kind Regards

Vernon Yerkess
Managing Director
Cleverboxes Limited

By: Vernon Yerkess

Vernon Yerkess — Fri, 30 May 2014 16:04:09 +0000

Hello – I will look into your case and fathom why you have received such bad service as this is definitely not the norm. Cleverboxes is not a dysfunctional business and does cooperate fully with Tesco and certainly does not make false promises. In the first instance, please allow me to take this opportunity to apologise on behalf of Cleverboxes and Tesco for the poor service you have received.

Regards

Vernon Yerkess
Managing Director

Cleverboxes Limited