Annoy people at dinnertime with open source
,----[ Quote ]
| In the open-source world, most outbound calling packages are geared
| for the Linux-based Asterisk VoIP system -- an open-source software
| platform that provides most of the functions of a large PBX or ACDs.
|
| One system is VoiceRD, an add-on software package for managing
| Asterisk systems. This system has hooks which allow the software to
| access customer data from an open-source Surgar CRM or Alfresco
| content management system in order to conduct automated outbound dialing
| campaigns.
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http://www.networkworld.com/newsletters/linux/2006/1211linux2.html
Related:
OSS call centres the next big thing
,----[ Quote ]
| Public sector call centres may be among the most significant
| beneficiaries of the government's drive to implement open source
| software solutions.
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http://www.tectonic.co.za/view.php?src=rss&id=1249
UserScape Announces Launch Of Open Source Help Desk Software Directory
,----[ Quote ]
| Open Source Help Desk Software List is a comprehensive repository
| of open source help desk software.
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http://opensource.sys-con.com/read/294351_p.htm
|
|
