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Re: [News] [SOT] PC 'Maintenance' Stifles Innovation; UNIX Improvements with Open Source

  • Subject: Re: [News] [SOT] PC 'Maintenance' Stifles Innovation; UNIX Improvements with Open Source
  • From: Mark Kent <mark.kent@xxxxxxxxxxx>
  • Date: Thu, 21 Dec 2006 10:14:33 +0000
  • Newsgroups: comp.os.linux.advocacy
  • References: <1344958.GNsCayZrx7@schestowitz.com> <1166618942.80227.0@iris.uk.clara.net>
  • User-agent: slrn/ (Linux)
  • Xref: ellandroad.demon.co.uk comp.os.linux.advocacy:471549
begin  oe_protect.scr 
BearItAll <spam@xxxxxxxxxxxxx> espoused:
> Roy Schestowitz wrote:
>> IT maintenance burden stifles innovation
>> ,----[ Quote ]
>> | Keeping systems up and running is holding back European IT managers
>> | from contributing to business improvement as much as they could.
>> `----
>> http://www.theregister.co.uk/2006/12/19/it_stifile_innovation/
>> I suppose we all know what software requires reboots, reinstallation
>> (wipe), cleaning up of infections, tidying up Registries, protective
>> software, defragging, FAT recoveries, care for performance and upgrades...
> Yes but saying that you would be surprised how many users of Linux I have to
> tell off (in forums and chat) because they have a problem and go straight
> for the reinstall approach of the whole system.

I wouldn't be surprised at all.  Pretty much everyone I've introduced to
linux has had to be taught the same thing, that re-installing linux in
99.999% of cases will avail you naught, however, you can do real
fault-finding and really fix problems.  This, however, is a double-edged
sword;  for those people talented enough to track down and fix problems,
this is a real boon, for those people who lack the talent, it's a real
problem, because they can *no longer blame the system*.  A talentless
MCSE will go through:

	1. reboot
	2. reinstall app
	3. reinstall windows
	4. buy new PC

Whereas a talented admin on a linux system doesn't even do 1. above,
because he knows it will avail him naught (in almost all cases!).  I
appreciate that there are times when reboots and reinstallations might
be appropriate, but these would be truly exceptional cases.

> The distros install/uninstall for problems apps are generally very good
> these days, even if they do have to go commando, oops I mean, on the
> command line, apt-get and rpm are both really easy to follow if all you
> want to do in uninstall or install something.
> I try over and over to tell people that you only need install Linux once
> unless 
>         a] you need to replace the system hard drive
>         b] move to another pewter
>         c] Change distro or major upgrade.
> Absolutely everything else can be repaired or put right from inside Linux.
> I had that IT man not so long ago, I might have mentioned in here before,
> who did that on a saturday morning believing that he could solve a growing
> bad sectors problem on the system drive with a reinstall. He only got me in
> because he couldn't manage to pull back his user stuff from the backups.
> That was only a problem of him not having the right driver for a dat drive
> loaded. But a detailed check of his hard drive showed that he was on to a
> loser anyway. When linux drive tools doesn't like the drive then you never
> attempt to repair it, you get what you need off it then sling it out, you
> will not get better tools than you get on your Linux.
> I've never seen him in a bad mood before but he was getting very red and
> flustered while I lectured and told him off for his poor approach to the
> symptoms that he had. Some people just can't take a telling off he hasn't
> spoken to me since.

Obviously you embarrassed him too much.

| Mark Kent   --   mark at ellandroad dot demon dot co dot uk  |
To be beautiful is enough! if a woman can do that well who should demand
more from her?  You don't want a rose to sing.
		-- Thackeray

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