Glitch continues to plague Washington Mutual
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| An attempt by Washington Mutual to upgrade the bank's Web site has turned
| into a technology and public-relations nightmare.
|
| Last Saturday, an undisclosed number of customers of the financial-services
| company found that they couldn't perform several critical online banking
| chores such as electronically paying bills. Many waited, believing that the
| problem would be corrected sooner rather than later. They were mistaken.
|
| Six days later the bill-pay feature at Washington Mutual is still
| inoperative. Moreover, the bank isn't offering an estimate on when the
| glitch will be repaired. The situation appears to be one of the
| longest-lasting Web site glitches that a bank has suffered.
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http://toolbar.netcraft.com/site_report?url=http://www.wamu.com
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