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Re: Who pays postage for returns?

__/ [ Jon D ] on Wednesday 10 May 2006 19:16 \__

> I bought a USB device for about £100 from a small company.
> They sent it by next day delivery
> 
> After 12 days I found one important function wasn't working properly.
> I told them and they are looking into it.
> 
> It looks as if the USB device probably has to go back to them.
> 
> If so then who pays the return postage to them and
> who pays the postage to get the new replacement to me?

I  bought  a  computer from Dabs back in August and  the  hard-drive  went
titsup within 4 days. They paid for the courier to pick it up, gave a full
refund (including P&P) and I could order a new unit if I wished to have it
replaced. I don't know if it's the exception rather than the rule/law. The
replacement  unit  has been absolutely fine since, but the  memories  from
that  experience (delays, patchy communication and phone roundabout)  will
deter  me from buying at Dabs ever again. Sorry, Dave Atherton, who may be
reading this...

Best wishes,

Roy

-- 
Roy S. Schestowitz 
http://Schestowitz.com  |    SuSE Linux     ¦     PGP-Key: 0x74572E8E
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