__/ [ Jon D ] on Wednesday 10 May 2006 19:16 \__
> I bought a USB device for about £100 from a small company.
> They sent it by next day delivery
>
> After 12 days I found one important function wasn't working properly.
> I told them and they are looking into it.
>
> It looks as if the USB device probably has to go back to them.
>
> If so then who pays the return postage to them and
> who pays the postage to get the new replacement to me?
I bought a computer from Dabs back in August and the hard-drive went
titsup within 4 days. They paid for the courier to pick it up, gave a full
refund (including P&P) and I could order a new unit if I wished to have it
replaced. I don't know if it's the exception rather than the rule/law. The
replacement unit has been absolutely fine since, but the memories from
that experience (delays, patchy communication and phone roundabout) will
deter me from buying at Dabs ever again. Sorry, Dave Atherton, who may be
reading this...
Best wishes,
Roy
--
Roy S. Schestowitz
http://Schestowitz.com | SuSE Linux ¦ PGP-Key: 0x74572E8E
4:20pm up 13 days 23:17, 8 users, load average: 0.41, 0.62, 0.52
http://iuron.com - Open Source knowledge engine project
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