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Re: [News] Friendly Attitude in the Open Source Community

Mark Kent wrote:
> begin  oe_protect.scr 
> [H]omer <spam@xxxxxxx> espoused:
>> BearItAll wrote:
>>> Roy Schestowitz wrote:
>>>> The FOSS community makes new users feel welcome
>>>> ,----[ Quote ]
>>>> | After being semi-comfortably ensconced in the world
>>>> | of Microsoft products since the days of Windows 3.0,
>>>> | I recently joined the growing ranks of people who
>>>> | realize the value in switching to open source
>>>> | software. What surprised me most about changing
>>>> | operating systems wasn't the myriad of different
>>>> | Linux distributions (how refreshing) nor the vast
>>>> | control they give users over their systems (what
>>>> | liberation). No, what surprised me most was howf
>>>> | riendly and welcoming the open source community
>>>> | has been.
>>>> `----
>>>> http://community.linux.com/article.pl?sid=06/10/12/1640247
>>> Aww, I think it so sweet when someone new comes along and saying how nice we
>>> all are because they haven't yet noticed the boiling oil and sack of
>>> feathers precariously balanced on top of the door.
>> I'd rather have flames, than the usual dispassionate and robotic
>> discourse of "Thank you for contacting support" that you get in the
>> Windows world. At least with FOSS developers, you get direct contact,
>> and an honest and pertinent answer, even if it isn't always the answer
>> you were hoping for.
>> If I have to listen to one more recorded message like "Your call is
>> important to us. You are at queue position ... 12", I swear to God I'm
>> going to fly over to that Indian call centre and start shooting people.
>> As for "community" support for proprietary apps, it seems to be filled
>> with posts like "why doesn't the developer ever read this forum" and
>> "has product <foobar> been abandoned" and "the best thing to do is just
>> Wip'N'Reinstallï to solve that problem". Yes, very useful.
> ...
> your call is important to us
> ...
> Have you rebooted your computer?
> Have you reinstalled your application?
> Have you rebooted your router?
> Have you rebooted your adsl modem?
> Have you reinstalled windows?
> Sorry - your hardware must be faulty!  Thankyou for your call. <click>


That's exactly it.

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