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This one is for the books:
http://ec.europa.eu/competition/antitrust/cases/decisions/37792/en.pdf
'In fact, Microsoft can behave independently of its end-customers. Microsoft is
fully aware of this, as is shown by the following excerpts from Microsoft's
internal communication:
"The Windows API is so broad, so deep, and so functional that most ISVs would
be crazy not to use it. And it is so deeply embedded in the source code of many
Windows apps that there is a huge switching cost to using a different
operating system instead.
[...]
It is this switching cost that has given customers the patience to stick with
Windows through all our mistakes, our buggy drivers, our high TCO, our lack of
a sexy vision at times, and many other difficulties. [...] Customers
constantly evaluate other desktop platforms, [but] it would be so much work to
move over that they hope we just improve Windows rather than force them to
move.
In short, without this exclusive franchise called the Windows API, we would
have been dead a long time ago."'
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