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[News] [Rival] Microsoft Sued Massively for Screwups with Customer Data

  • Subject: [News] [Rival] Microsoft Sued Massively for Screwups with Customer Data
  • From: Roy Schestowitz <newsgroups@xxxxxxxxxxxxxxx>
  • Date: Mon, 14 Dec 2009 01:24:12 +0000
  • Followup-to: comp.os.linux.advocacy
  • Newsgroups: comp.os.linux.advocacy
  • User-agent: KNode/4.3.1
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'Sidekick' owners sue Microsoft over cell data wipeout 

,----[ Quote ]
| They lost song lyrics, phone numbers and e-
| mails -- all stored on their Sidekick 
| phones -- and now several Chicago area 
| residents are suing software giant 
| Microsoft Inc. and subsidiary Danger Inc. 
| for a server backup problem that caused the 
| wipeout.
| 
| The four plaintiffs named in the suit have 
| yet to recover the data from the October 
| incident, according to the lawsuit filed in 
| Cook County Circuit Court.
`----

http://www.suburbanchicagonews.com/heraldnews/business/1928861,CST-NWS-sidekick09.article

'Sidekick' owners sue Microsoft over cell data wipeout 

http://www.suntimes.com/technology/1928861,CST-NWS-sidekick09.article

T-Mobile Sidekick users file class action suit against Microsoft

,----[ Quote ]
| A class action lawsuit has been filed 
| against Microsoft by disgruntled Sidekick 
| users who lost all their mobile data a few 
| months ago.
| 
| According to the suit, filed Tuesday in 
| Cook County Circuit Court, Terrence 
| Taraszka, Katie Taraszka, Adam Beckelman 
| and Michael Guerrero -- and others like 
| them -- lost e-mail and text messages, 
| contact information, phonebooks, calendars, 
| notes, and favorite internet addresses 
| stored in their Sidekick mobile phones when 
| Microsoft and Danger, Inc.'s data servers 
| failed on Oct. 2, 2009. 
`----

http://www.suntimes.com/technology/1928017,microsoft-sidekick-t-mobile-lawsuit-120809.article

Sidekick Users Seek $75K in Class Action Suit 

http://www.nbcchicago.com/news/local-beat/Sidekick-Users-Seek-75K-in-Class-Action-Suit-78872747.html

T-Mobile Sidekick users sue Microsoft

,----[ Quote ]
| Chicago-area residents have filed a class 
| action lawsuit against Microsoft after 
| losing data on their sidekick phones.
| 
| The lawsuit, filed Tuesday in Cook County 
| Circuit Court, claims that the plaintiffs- 
| Terrence Taraszka, Katie Taraszka, Adam 
| Beckelman and Michael Guerrero- lost email, 
| text messages, contacts, phonebooks, 
| calendars, nots and other media when their 
| Sidekick phones suffered a technical 
| glitch.
`----

http://www.wgntv.com/news/wgntv-sidekicklawsuit-dec09,0,5125682.story


Recent:

Microsoft's Sidekick restoration turns into farce

,----[ Quote ]
| Microsoft played spot the difference over the
| weekend with statements on Saturday and Sunday
| that hinted at âsteady progressâ for the
| recovery of data its Danger subsidiary lost for
| many Sidekick customers.
|
| [...]
|
| The fallout was huge and Microsoft scurried to
| paint a more optimistic picture for Dangerâs
| unhappy customers, at the same time some punters
| threatened legal action against Redmond and T-
| Mobile.
`----

http://www.theregister.co.uk/2009/10/19/microsoft_danger_sidekick_where_art_thou_data/


Document: Microsoft, T-Mobile sued over Sidekick data outage

,----[ Quote ]
| Here's a copy of one (PDF, 21 pages), filed on
| behalf of Maureen Thompson, a Georgia resident who
| experienced a "complete and catastrophic loss of
| all data on her daughter's Sidekick." The suit
| claims that the architecture of Danger's Sidekick
| data system contributed significantly to the
| problem.
`----

http://www.techflash.com/seattle/2009/10/full_text_suit_against_microsoft_t-mobile_over_sidekick.html?ana=from_rss


Sidekick users share their horror stories

,----[ Quote ]
| Now it seems that all my information may be lost for good. It's
| infuriating. Especially when they could have been more precise in
| their text messages and let us users know what actions may be damaging
| to the livelihood of our stored data!!
|
| I hope you continue to investigate this issue. And I am keeping my
| ears open for any legal action being taken against T-mobile/MS/Danger
| for this horrible oversight.
`----

http://news.cnet.com/8301-13860_3-10372826-56.html
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