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[News] Windows and Helplessness as a Mindset, GNU/Linux a Top Gift Idea in the Chronicle

  • Subject: [News] Windows and Helplessness as a Mindset, GNU/Linux a Top Gift Idea in the Chronicle
  • From: Roy Schestowitz <newsgroups@xxxxxxxxxxxxxxx>
  • Date: Tue, 15 Dec 2009 14:33:16 +0000
  • Followup-to: comp.os.linux.advocacy
  • Newsgroups: comp.os.linux.advocacy
  • User-agent: KNode/4.3.1
Hash: SHA1

The Learned Helplessness of Windows

,----[ Quote ]
| The larger thought came naturally: how much 
| of the market dominance of Windows over Linux 
| is due to people who either cannot or do not 
| want to use pliers, who are afraid that any 
| attempt to alter their machine is doomed to 
| failure? 


Computing: For those who deserve geeky gifts

,----[ Quote ]
| Ubuntu 9.10 â Free, Canonical, 
| www.ubuntu.com. Got a Windows user on your 
| list who's been curious about trying the 
| Linux operating system? Download the latest 
| version of Ubuntu â code-named Karmic Koala Ââ 
| and burn it to a bootable CD. It can run 
| right off the CD, where your recipient can 
| try out its secure Windows-like desktop and 
| sample its free software. When done, just 
| remove the CD and reboot the computer, and 
| the user will be back to Windows again. This 
| makes a great stocking stuffer, but if you're 
| the family tech support, be prepared for the 
| possibility that you'll be asked to 
| permanently install it. It's that good. 



Open Source for Schools Gets the Best in Customer Service 

,----[ Quote ]
| "Glenn truly believes in the open approach and wants schools to embrace this 
| technology. His business experience and focus on customer satisfaction are 
| the great qualities we were looking for in our management team," said Matt 
| Burkhardt.   



The top Linux support weaknesses, then and now

,----[ Quote ]
| In 2003, SearchEnterpriseLinux.com visited the Linux support landscape 
| with a list of Linux support weaknesses. A lot has happened over the 
| past four years, as is evident in the success of Red Hat and 
| Novell's subscription-based support models and the meteoric 
| rise of commercial-grade Ubuntu support, to name a few.


Which is better for technical support

,----[ Quote ]
| I have found in general that with open source support you often get
| more than what you pay for but with closed source support, by some of
| the biggest names in software, the support is often lacking in the
| value department. With open source asking for support has generally
| resulted in a solution within a week and I have never paid for it.
| However with closed source companies I have open tickets that have
| not been resolved in months. With open source I can communicate
| directly with the author(s) of the program and work closely with
| them to find a solution. Closed source on the other hand has just
| requested information, verified the bug and then informed us that
| the solution may be available in the next release of the program. 


Microsoft's Genuine Advantage

,----[ Snippet ]
| A lot of managers are afraid to use Open Source Software, because it
| doesn't come with any support. Of course that isn't true. It is a classical
| piece of FUD. And then again, how much is support worth?
| [...]
| MS:   Microsoft Support. Good morning, sir. Can I help you.
| IC:   Windows displays some strange message on my screen.
| MS:   What's the message, sir.
| IC:   ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102; Microsoft
| Windows is Not Present
| MS:   May I have your product key, sir.
| IC:   [gives completely valid product key]
| MS:   Ok, sir. Can you please reboot your PC?
| IC:   Will that solve the problem?
| MS:   Please reboot your PC, sir.
| IC:   Ok, ok, wait a minute.
| MS:   Please call us again if you eXPerience any more problems. Have a
| nice day, sir. [click]


I work for MS but even I struggle to get a hot-fix

,----[ Quote ]
| The problem took 260 minutes to resolve from start to
| finish and an estimated 90 minutes of Ledgard's time,
| not including the time it took to write-up his problems...
| Still, the frustrations experienced by Ledgard give
| a salutary lesson that Microsoft's online product
| support is mediocre, at best, and will surely strike
| a chord with many long-suffering sys admins.

Version: GnuPG v1.4.9 (GNU/Linux)


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