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[News] Free Software Has No Deficiency of Technical Support

  • Subject: [News] Free Software Has No Deficiency of Technical Support
  • From: Roy Schestowitz <newsgroups@xxxxxxxxxxxxxxx>
  • Date: Fri, 09 Jul 2010 13:55:14 +0100
  • Followup-to: comp.os.linux.advocacy
  • Newsgroups: comp.os.linux.advocacy
  • User-agent: KNode/4.4.2
Hash: SHA1

Enterprise Open Source Support: Who Ya Gonna Call?

,----[ Quote ]
| This may seem obvious to some, but there are 
| lots of commercial open source companies that 
| don't grok the importance of the "support 
| first" mantra. Many commercial open source 
| companies spend a lot of time detailing the 
| feature-specific advantages their products 
| have instead of detailing support options. 
| It's a cart-before-horse issue. Like Red Hat, 
| Cloudera, Acquia and other commercial open 
| source startups increasingly understand all 
| of this. Their understanding will definitely 
| make a difference over time.


Handbook for practicing The Open Source Way

,----[ Quote ]
| Imagine you are there on the day of Open Your 
| World forum and listening to all the talks 
| that day, seven hours so far with a few 
| fifteen minute breaks.  You are learning, 
| things are clearer, but all the ways of 
| applying the open source way outside of 
| software may have you feeling a bit lost in a 
| sea of new ideas.



Donât confuse bad Linux support for bad Linux

,----[ Quote ]
| Anti-Linux evangelists try to level many claims against the free open source
| operating system Linux. Arguments against the base cost (nothing!) or about
| the turnaround time to repair security exploits donât work. But there is one
| item in the anti-Linux arsenal which often hits hard: lack of support. Here's
| why it makes good Linux techies groan when they see it.



A Perception of Lack of Support for Open Source Should Not Stop Adoption of

,----[ Quote ]
| People seem hesitant to accept open source because âthere is no company
| behind itâ like Microsoft. First of all, from an OS standpoint, support of
| Linux distros by the companies that publish them has come a long way in the
| past few years. Companies like Canonical (the distributor of Ubuntu Linux),
| Novell (SuSE Linux), and Red Hat offer support programs that can assist you
| with your problem, although these programs vary in pricing and how they are
| conducted. The point is, however, that despite the fact that the OS is
| developed, maintained, and improved by an amorphous body of programmers (the  
| open source community), there are real companies behind the distros that will
| be there if you have a question or problem.        


The top Linux support weaknesses, then and now

,----[ Quote ]
| In 2003, SearchEnterpriseLinux.com visited the Linux support landscape
| with a list of Linux support weaknesses. A lot has happened over the
| past four years, as is evident in the success of Red Hat and
| Novell's subscription-based support models and the meteoric
| rise of commercial-grade Ubuntu support, to name a few.


Linux Graphics, a Tale of Three Drivers

,----[ Quote ]
| Obviously, if the Linux desktop suddenly took off tomorrow Intel would be
| perfectly poised to capitalise on its successful open source strategy, slap
| a "Designed for Linux" sticker on all its desktops and laptops and wait for
| the profits to come rolling in.
| However, the current trend is for the future to go smart and mobile, with
| Linux becoming a strongly competitive choice in the mobile market primarily
| because of it's commodity support and speed of innovation. The most commonly
| touted feature of the new generation of mobile devices is graphics and
| multi-media, so anyone with a graphics device strategy that supports Linux
| seamlessly and can innovate down to the low power hand held devices is nicely
| positioned to capitalise on an emerging market.

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