____/ BearItAll on Friday 31 August 2007 13:07 : \____
> Roy Schestowitz wrote:
>
>> New Samsung UMPC's Drop Vista, Add 32GB Flash Hard Drive
>>
>>
>
http://digg.com/gadgets/New_Samsung_UMPC_s_Drop_Vista_Add_32GB_Flash_Hard_Drive
>>
>> Vista launch jamboree leaves PC World with indigestion
>>
>> ,----[ Quote ]
>> | Microsoft’s damp squib launch of Vista has left PC World with an
>> | over-stock headache, parent DSGi confirmed today.
>> `----
>>
>> http://www.channelregister.co.uk/2007/08/30/pcworld_results/
>>
>
> Good. Anything that does damage to PC World is a good thing in my book. It's
> the worst vendor of the lot for swindling it's customers.
>
> (The rest of this is my anti-PC World rant, feel free to not bother reading
> it)
>
> I haven't stepped in their shop or online or bought anything for the
> companies I cover since I experienced for myself what they are up to.
>
> My 'Personal Customer Care Representitive' keeps ringing me and saying 'I
> notice your company haven't bought anything for a while....', then when I
> tell him/her I'll never use PC World again and tell them why, they try all
> sorts to get me to come back, but nothing is going to work. Then they
> always say 'Is there anyone else in IT I can talk to?', and I can
> truthfully say 'No', 'Is there a manager I could talk to?', 'No'. I sort of
> enjoy that part because they have hit a wall and you can sense them
> thinking, to see if they can find a way past me. Well in the combined
> companies they have lost tens of thousands of pounds per year, so can
> understand them being upset.
>
> They try to get past me too, ringing the company general numbers, but those
> calls always get passed back to me. 'Hello again, the answer is still no'.
>
> I wont do the full story of what they did, but just that their Extended
> warrenty, or extended cover (worded differently depending on the sales
> person), is worth diddly squat. They give you no more than your standard
> statutory rights and much less than their sales people tell you that you
> get.
>
> There is a page in the gov pages online that explain a buyers legal
> statutory rights, if you lay that page side by side with the PC World
> agreement you will see that they are the same. So much the same that it is
> very likely the gov one was just copied and pasted into the PC World
> version. The only difference is that you have paid about £250 or £30 a
> month for the PC World version.
>
> Then try to claim on it ....... Best of luck with that one, bet your left
> sock you leave their shop with practically nothing, however short the time
> period since you bought it.
>
> Oh, and while you are in there ask for the company complaints proceedure and
> the name of the ombudsman. We didn't get either off those, we had to go
> find it elsewhere. Which is also illegal.
>
>
> Don't believe me? Do a google search and you will find many people who
> experienced the same thing we did, that PC World extended warrenty actually
> gives you f^ck all.
I had similar issues with Dabs, but they have been acquired since then. It's
amazing how hard it is to get a seller of your back (of out of your
inbox/mailbox once you buy something.
--
~~ Best of wishes
Roy S. Schestowitz | < http://debian.org >
http://Schestowitz.com | GNU/Linux | PGP-Key: 0x74572E8E
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