* Roy Schestowitz peremptorily fired off this memo:
> Microsoft is also trying to work on the bad reputation and tarnished name of
> its online services. It doesn't exactly know how, but it thinks money can buy
> it.
>
> "If you can?t make it good, at least make it look good."
> Bill Gates, Microsoft
Like the guy at roughlydrafted.com says, Microsoft doesn't know how to
sell to consumers.
And one of the most adaptable and clever learners at the company has
bowed out and is (for the most part) on to other endeavors:
--
Your most unhappy customers are your greatest source of learning.
-- Bill Gates
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