__/ [ Tom Shelton ] on Saturday 29 July 2006 09:24 \__
> Roy Schestowitz wrote:
>> Glitch continues to plague Washington Mutual
>>
>> ,----[ Quote ]
>> | An attempt by Washington Mutual to upgrade the bank's Web site has
>> | turned into a technology and public-relations nightmare.
>> |
>> | Last Saturday, an undisclosed number of customers of the
>> | financial-services company found that they couldn't perform several
>> | critical online banking chores such as electronically paying bills. Many
>> | waited, believing that the problem would be corrected sooner rather than
>> | later. They were mistaken.
>> |
>> | Six days later the bill-pay feature at Washington Mutual is still
>> | inoperative. Moreover, the bank isn't offering an estimate on when the
>> | glitch will be repaired. The situation appears to be one of the
>> | longest-lasting Web site glitches that a bank has suffered.
>> `----
>>
>> http://toolbar.netcraft.com/site_report?url=http://www.wamu.com
>
> Roy - go back and re-read the article and the information from
> netcraft, and then come back and explain in detail how the title of
> this article even remotely resembles reality.
Admittedly, I read only the first three paragraphs before
doing a Netscraft lookup. I have just read the entire
article and there is nothing to directly indicate what's
described in the subject line. Netcraft, however, indicates
that the older system was migrated to IIS, which is probably
where problem began. Whether the platform or the programmers
(or another factor) should take the blame, there's no way to
tell (the E-mail were not detailed enough). Either way, it's
quite a blunder and a major inconvenience to customers whose
system was moved to a Windows architecture.
It wasn't too long ago that the Royal Bank of Scotland and
National Westminster main Web sites, as well as online
banking portals, were down for 3 days without prior
notification. They use Windows, which in my opinion, is
irresponsible.
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