ETTING in touch with Google is no easy chore. It has actually become a widely-known fact; even a notoriety to say the least.

Google Groups has is often becoming a gateway for spammers, from which to hit UseNet en masse. The Google Groups complaints address, namely abuse@google.com, has proven to be waste of one’s time. “Dissatisfied with the results” seems to be another time killer that rarely leads to anything productive. I have tried these myself in vain and heard from others about similar experiences.

There are exceptions, of course, which help us ‘little people’ voice our desires and be heard by the almighty Google. Examples:

• Removing pages from the Google index or removing posts from Google Groups, which mirrors UseNet.
• For unjustified site penalties, one can file a reinclusion request. It needs some careful and strict keywords, however, in order to be channelled to the right department.
• The yet-not-so-public Google telephone number: +1 605 330 0100. This enables you to get an E-mail address with a daily passphrase, which gives it priority and makes it be read. For queries about one’s site and a conversation with an actual person, the route (‘code/digit maze’) is presently 5, then 3.

I truly believe that a large company such as Google, whose dominance in IT is undeniable, ought to take user queries seriously and make points of contact more trivial and responsive. If you show you care, others will care for you too. Reciprocity is gold.

Occasionally, communication belongs to Google

This entry was posted on Wednesday, November 23rd, 2005 at 5:22 pm and is filed under Internet, SEO. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.