onfrontational, loud, rude passengers are not all that unusual. What’s more unusual are serial offenders (with the police at their back), who barely make it through airport security, smuggle illegal amounts of tobacco through the plane (by their own admission), have a history of severe drug abuse (the worst drugs that exist) and who enjoy the service of sales-happy flight attendants who serve them unlimited alcohol on a plane, despite already seeing abusive and antisocial behaviour.

My wife and I happened to have been allocated seats next to the worst type of person. Worst possible! I never thought it was possible for such a person to even board an airplane (especially in such a state). We were constantly interrupted for hours and the staff hardly cared at all. To make matters worse, then gave him a lot of beer, which he repeatly spilled on my wife (seated next to him) and myself (2 seats away). She got soaked and so were her sandals, bags, clothes and so on. A 5-hour journey next to a non-stop talker (sometimes to himself) heroin addict (by his own admission) can be very unpleasant.

If that’s not bad enough, EasyJet staff refused to take responsibility for this. All they seemed to care about was making money by selling beer. As much as possible! They were unhelpful and they made an effort to even blame the victim of this, as if it’s not acceptable for the customer to make a complaint about 1) failure to identity potentially problematic passengers; 2) failing to reallocate seats once abuse was reported (probably too late at this stage as much damage has already been done; 3) serving a lot alcohol to an already-abusive passenger, who based on the smell of his breath was already drunk when he got on board.

EasyJet not only gave a terrible flying experience (worse we even encountered) but also attempted to distance itself from responsibility and and paint the sufferer as the problem, probably for fear that admission of guilt would make the company liable for other such complaint.

EasyJet is a horrible company. Not will you get what you pay for; you’ll get a lot less and then be blamed, too. Better not to fly at all then to fly with EasyJet.

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