Summary: It does not seem (and certainly does not ‘feel’) safe to keep a pension with a repeat offender, managing a pension for a company that defrauded its staff; given the financial troubles of NOW: Pensions, as well as fines, maybe it’s time to abandon them as soon as possible

TO my surprise, but not to any great astonishment, NOW: Pensions has not progressed despite the issue being escalated to management (many hours spent on the phone). I spoke to the manager there (John Pattinson) more than two weeks ago and his promises/assurances were in vain. Worse yet, he barely responds to E-mail, so I’ve just sent him this message (a generic NOW: Pensions account; he hides his personal account behind that).

Complaints now pensions support wrote on 16/03/2023 17:39:
> Hi Roy,
>
> Thank you for your call today, apologies for the bad communication and
> service you have had from us regarding you concerns with your employer
> Sirius Corporation.

Hi, more than 2 weeks have passed. It’s now April.

> As discussed,.
>
> * I will arrange for a letter to be sent to you and or email with
> assurances that your pension money is safe with Now Pensions

This did not happen.

My wife received no letter.

I received no letter.

> * I will alert the team that deals with your employer that the CEO is
> wanted for embezzlement and that he effectively scammed all his
> employers previously through a pension scheme with Standard Life

Has that happened? I heard nothing.

> * they put on hold/review any financial requests from the company
> * request what due diligence they do when acquiring employers to use
> NOW Pensions

I still received no communications, no letters, nothing.

> Please feel free to add to the above list with any further assurances
> that you would like and call or email me.

I don’t see the point to be honest. It does not seem like you did anything at all, i.e. it has been the same with you since January.

Please arrange for my wife and I to collect our pensions with an “unauthorised” (heavily tax) withdrawal. I will advise colleagues accordingly.

I regret to say that John Pattinson has failed me just like the people whom he bosses. He and his colleagues keep lying to clients. Why trust these people with one’s hard-earned money? A video will come soon.

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This entry was posted on Sunday, April 2nd, 2023 at 5:12 pm and is filed under Personal. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.