Friday, June 16th, 2023, 3:41 am
BT Full Fibre Broadband is Throttling Down Fibre Connections and Then Upselling the ‘Real’ Speeds of Fibre-optics
Filed under: All about bundling and complicated structuring for tiers (artificially-degraded services)
moved to fibre-optics earlier this year. It was already possible in 2021, but following a series of blunders I decided to delay the transition by nearly 2 years.
The thing about it this year is, BT lied about various things. It also lied about speeds (downstream and upstream) of the connection. How do I know? Well, the other day I did large uploads and then BT all of a sudden phoned me. It was a sales rep. He almost immediately started asking me if I wanted to upgrade speeds. I politely declined and explained why.
But now it’s changing some more. It now ‘feels’ different; now they seem to be severely throttling my uploads (probably to upsell again after a ‘free trial’ which lasted a fortnight; after this trial they tried to upsell it several times). How desperate are they for extra money?
Everyone knows that fibre should not be 100kB/sec upstream, no matter what (unless there is something wrong at the other end, the receiving end).
They want more money, so they hobble/throttle by upstream speeds and then phone me to ask me to pay more. They want me pay yet more money to get what I ALREADY paid for. Not nice. Will they be doing so more aggressively once they’ve transitions almost everyone to fibre-optics, under-delivering intentionally?
Your misery and impatience should not be their profit prospect. Because then they have a financial incentive to make you miserable or less productive.
BT “customer services” may fancy saying they don’t intentionally slow down connections, but of course they do. Selling you back the “real” speed is part of the business model. It’s a class system.
