Introduction About Site Map

XML
RSS 2 Feed RSS 2 Feed
Navigation

Main Page | Blog Index

Archive for the ‘Rant’ Category

BT Connection Throttling (Or How BT Screws Its Customers)

FOR ALMOST a month now BT has been throttling speeds on its exchange, thus crippling/impeding connections, breaking what was previously working without issues. Interlacing and full capacity, they appear to have decided, can just arbitrary be disabled, disconnecting people with all their lives sessions at any time. When phoning BT — as I have done for about 3 hours over the past month (in total) — they acknowledge the issue, although their technical staff seems unable to even recognise the problem or communicate it properly (among peers), which leaves them having to issue pathetic compensation (also requires hours on the line) while continuing to throttle the connections. This is a technical issue at their end — one that they can address and resolve remotely, but why do they knowingly break their systems in the first place? They make a lot of verbal promises — hence not legally binding — only to break those promises and leave people like me wasting a dozen or so hours, incapable of doing proper work or even keep good temper.

BT are failing because their own traffic management systems are defective by design. Calling this inevitable error is like saying that accidents are OK because you feel like committing traffic violations. This was not the case in prior years. Why is BT crippling its own infrastructure at cost to the clients? Why are they abusing their monopoly on landlines? Maybe it’s time to really break this monopoly rather than hide it behind the fake impression of “choice”. They know that people cannot cease reliance on landline (bar mobile networks), so they continue to throttle connections to the point where people get none of what they paid for. They just get a sporadic connection and a headache.

TNT Sucks

TNT Sucks

TNT is not so well known as a courier. Maybe it’s better that way. Nobody should ever use TNT as a courier. Their service is poor and they charge a lot for this very poor service.

Context of our 4-hour experience with TNT is as follows. After my wife had spent an entire morning trying to get TNT to get their collective behinds together I fired off the following polite message (at lunchtime):

I am writing on behalf of my wife, who wasted about 4 hours today trying to get your service to import a document, all in vain (the service was very unsatisfactory). When she used the E-mail address you gave her it bounced back with an error (see below). So I am attempting to send it from my own account. Please phone her to acknowledge receipt of this message with this form.

This is an URGENT MATTER.

Regards,

Dr. Roy S. Schestowitz

Attached was the completed form, already nicely scanned and ready for action from TNT (where immediate service should be critical given their target customers).

Here is my wife’s original message:

To whom it may concern

I am not a client of TNT yet. Here is the information needed for me to do any transaction with the above courier.

No response all day. In fact, it bounced although it was sent to the correct address. The error received was as follows:

Reporting-MTA: dns;GBAHES628.ics.express.tnt

Action: failed
Status: 5.1.1
Diagnostic-Code: X-Notes;… not
listed in Domino Directory

After wasting an entire day losing valuable time and suffering a bit of fury and anger (directed only at TNT) we decided to throw TNT where it belongs, or rather, throw some TNT at TNT:

My wife and I would like to cancel this transacting. Your service has been utterly appalling and the excuses very poor. Your staff is unable to communicate internally, so the explanation needed to be provided 5 times. The E-mail to your address, which you provided repeatedly, bounced back to the sender with the following message from IBM Domino (it had been sent from Yahoo!, which is no ISP/relay that should be blacklisted).

So, after forms and details had been prepared for hours this proved to be an exercise in futility. 5 times in recent months we used DHL and never have we had to jumped through such hoops and receive deficient service. TNT said they would call when the order is received, but no contact was made. In fact, rather than the customer coming first it seemed assured that we were way down the list because we are no Big Business which makes up a large source of revenue for TNT. Keeping the customers waiting in vain is worse than doing nothing at all. We will never do business with TNT again and we shall discourage others who ponder doing so.

Regards,

Dr. Roy S. Schestowitz

If this post harms TNT’s reputation, then we are happy, not sorry. TNT deserves this.

BT Downtime for a Day, a Week, Maybe More

BT

When BT goes down, it goes down big time. A year ago BT erroneously disconnected my line, which only took 3 weeks to restore [1, 2, 3]. Great job! This was rectified after I had contacted BT’s head of support and got someone to come around and fix it, then issue compensation. But even since then, it has been a bumpy ride too. Previously, it was down for a whole day, making any uptime statistics quite embarrassing for this giant telecom company (the customers were given misinformation regarding estimated time for restoration of service). This time not only does broadband go down (for a whole part of the neighbourhood) but the phone system too goes down, affecting a large area as well (several families and family businesses). Promises that the connection will have been restored by 5 PM (it went down a 8:15 AM) were more harmful than useful because they delay people’s reach for contingencies. It has been a day and a half and I still have neither a phone line nor Internet, which are vital to my jobs (I work remotely from home). Once again BT is very unhelpful, even on the phone. Ethnicity at the call centre is not a problem at all, but there is no personal touch, no appeal to authority, no way of actually making things happen; everything is very procedural. It’s like talking to a book. I spent about an hour in total talking to reps on the phone, I also left contact details for updates, but I never heard anything back. It’s like talking to a wall while being discouraged from talking any further (they say there is no need for me to call, which I guess makes sense since I don’t even have a working phone so I resort to using booths in the streets). It’s all very, very frustrating, with serious effects on jobs, personal life, and so on.

To have a contingency in such a case may help, but when time of arrival/restoration of service is unknown, then it sometimes makes sense to just go elsewhere for a while. With mobile broadband (dongle), once it’s used there is a bandwidth cap and a 30-day usage timespan, so even if it’s only used throughout one hour of downtime, it can be extremely expensive (one dongle can cost 25 pounds, 10 of which for credit).

The bottom line is, BT downtimes are extremely costly, they can be very lengthy, speaking to an actual person is a challenge and when the line too is down one needs to rely on a mobile phone, in which case the 0800 numbers are no longer free. I use booths instead, as waiting in the queues can make calls very long (like half an hour each, making the cost prohibitive on cellphones).

BT has been OK for several months (no downtime), but when it fails, it does damage that is quite serious. When the exchange falls down, as in this case, it doesn’t even matter what ISP one uses for Internet because BT has a monopoly on the line. It can take days for BT to address the problem, but why hurry? When there’s a monopoly on the line, who’s to compete on service quality?

Nothing is perfect and equipment sometimes gets damaged, but it’s unclear to me why it should take so long to fix, especially when a lot of people are affected. The telecommunication infrastructure these days is really vital to business and to personal lives, it’s not a mere luxury and a matter of entertainment.

The BT call centre says people will have addressed the problem only by Friday, but why the delay? When pressured to say if work is already done on the exchange, they said yes, but the building’s manager has seen not a single person from BT. It seems possible that BT reps say stuff just to get people off the line, making them optimistic in vain.

My phone line is down along with the Net. My neighbours have the exact same problem, but some are not even with BT as an ISP. This needs to be addressed more quickly. By Australian law, a company like BT would be ordered to also issue compensation in this case.

Looking at Phones

Looking at phones

The War Against the World Wide Web

Reading book

PROBABLY stating the obvious here: the Internet was created to endure targeted attacks and the World Wide Web was created by a British lad who wanted to share his physics papers. Nowadays, the Internet and especially the Web are challenging the old conglomerates because they offer low-cost competition. Those with trillions in the bank account (aggregated wealth) are not going to give up without a fight; using their bought politicians they are not trying to manufacture new laws, such as ACTA, which ORG tells us is “having very serious consequences for the free flow of information online…”

No surprise here, but we must fight back against this dictatorial behaviour. The problem is not so-called “piracy” (copyright infringement), the problem is competition. By trying to paint all competition as “piracy”, sociopaths are trying to call all competitors “illegal” (even generic drugs) just so that they can keep increasing their wealth and their power, at the expense of other people. Class warfare is all it is.

SOPA Opera

Soap

SOPA is a culmination of years of corruption orchestrated by the copyright cartel. The victim is the public, whose elected officials became more concerned about campaign funding from Hollywood than about justice.

Copyright as we know it is outdated. Copyright in general is not a bad idea, but its implementation is incompatible with today’s world (SOPA tries to ‘fix’ it in the opposite direction). If Hollywood feels so entitled that is it eager to break the law, corrupt politicians and attack the public, then perhaps the best action we can take is avoid Hollywood’s work and seek alternatives (of which there are plenty, just not in the mainstream).

SOPA may have been defeated (for now) but the conspirators behind it were not punished and in fact they behave as though they are the victim in all this. This is some really sick soap opera.

Why It’s Justified to be a Contrarian

LAST NIGHT I wrote a response to a very dear person (for whom I also took the picture above). It was long and somewhat personal, so I decided to reduce it somewhat and present it to a wider audience in this blog.

Maybe it would tactless of me to bring this up and show the contrarian side in me, but some of my stronger opinions are better off said than kept inside. I wanted to explain some of my childhood experiences and what led me to the way I am. I very much doubt professional side of my life matters here, so I will focus on inter-personal and generally social aspects.

As a young child I am said to have been very happy, but once I was no longer a baby I became a little more isolated, probably by choice (again, as confirmed by my parents). I was drawn to art and sought encouragement and reaffirmation through that. I am still quite skillful at arts and some might say “creative”, but I abandoned this later on. My mother wanted me to be an architect like her cousin in Florida, so that too penetrated my mind at an early stage. My mother was extremely kind to me in my younger days and I always credit her for that. When I grew a little older I would confront some of my classmates (1st grade at school even). My gym teacher explain to my mom that I was non-conformist — about which he was right. He said that in a positive way, as means of explaining to my mom that I did not blindly accept the norms and acted to their rhythm. I thought for myself and judged things based on reason. This characteristic of mine became both a merit and a point of uniqueness in my adult life, but it was further accentuated when I started working on my Ph.D. in extreme freedom (of expression and action). Much later, in the late 20s perhaps, my non-conformism would extend or evolve to the scepticism movement — if movement it can be called at all. Sceptics demand evidence for claims that are made and challenge dubious claims under the premise that progress will be made assuming we can discard disinformation and bad social practices (sexism, slavery, racism, et cetera). With that in mind, my place in this world since the younger days can hopefully seem clearer. My career path and spotty life of romance (hardly as many relationships as other people in my shoes) can be understood. It was not a priority.

At school I was known as the one who would defend mistreated teachers rather than mischievous students who tormented the teachers to impress peers. It sometimes seemed like my teachers loved me more than my non-friends classmates did (I still get along very well with people far older than myself). I did have a good number of friends, but those who were not my friends were often what I consider “anti-social”. I often wondered what the heck I was doing among those people, whom I did not agree with and wanted never to be associated with (based on their behaviour alone). It was not that I had adversity with modern/Western lifestyle; it was a particular behavioural pattern (partly brought from repressed nations, at least in terms of what’s accepted and endorsed) that I simply could not accept. When I was 16 I decided that I would redo my life and on my own I eventually sorted everything out to this effect. My dad’s view on this was similar to mine all along, but with 4 kids at this stage he did not have the freedom of choice that I did.

Let me explain from a somewhat cynical point of view what these anti-social (or sociopathic) aspects that I speak of are about. They are better explained by some examples of what’s socially acceptable and even commended at times.

  1. Speeding on the road as a matter of being cool and taking pride in it, knowing darn well that it is not just a risk to oneself but the surrounding environment too. I strongly confronted people over these issues in my mid-teens, only to be met by hostility (yes, for insisting that laws are obeyed). Yeah, how dare I stand up for legal obedience?
  2. Mistreating girls and objectifying them. To explain this, perhaps some contextual information is needed as these practices are in part inherited from less progressive countries, such as Saudi Arabia. In many people it is still generally “uncool” to be a gentleman, but then again, some other countries that consider themselves to be civilised have not yet dodged this medieval tendency.
  3. Vocalism as the norm. Raising one’s voice and descending into shouting matches is not the exception when one loses an argument, choosing animal instinct over logic. Being a calm and normally quiet person myself, to be encircled by a pack of loud hyenas can be unpleasant. It also compels one to act alike. This too seems to be part of ancient culture, not necessary Western (speaking of a geographical trend). This vocalism extends somewhat to interrupting of a peer’s speech (sometimes using the might of one’s vocal chords), but to be fair, I see some of the same behaviour here in Britain’s finest places, depending on the person/environment at hand. It’s all down to debating culture and manners. In academia, for instance, people do not act this way, but then again, a lot of their staff lived and worked in different environments too, so there is a correlation there between behaviour and eventuality/locality. In other ways, it’s a correlation of selection, not causality; calm people are finding themselves attached to like-minded people and work peers/colleagues; those whose nature is not compatible get repelled or turned away.

These are just 3 examples, but many more could be given. In the age when “bad” means “good” (especially exemplified with black dialect in the US) we lose hope in sincerely good behaviour. It’s worse than rebellion, as rebels often have just causes to support, not something to prove through mistreatment of fellow human beings.

My rejection of militarisation is a separate but important point. One has to remember that students are not taught proper history at school. The curriculum is built to brainwash children in a particular way. Except studying of ancient history, there is — in some states — bible studies and then a time leap to the 20th century. They are not properly taught the history and politicians now gain power by pretending to have am imminent threat of existence, thereby recruiting for free and highly dangerous labour a lot of young people who die for an imperialist, expansionist agenda driven by nationlism and self-righteous claims of permission from above. The people who are joining the army are too young and immature to think for themselves and they are well indoctrinated in school — to the point where resisting the unthinkable does not cross their mind. The army makes people more aggressive, brutal, merciless, and rough. This is not acceptable in my eyes and to participate in such a system is to endorse and strengthen it. This whole part of the rant could be written a lot more eloquently, but it would require more thinking to be coherent. The short story is, the Western industry is excessively reliant on production of objects that kill people (not farming that feeds people), at one stage or another in the pipeline (metal industry, software for “defence” purposes). I wish never to spoil my identity and unleash bursts guilt by associating myself with this self-justifying, over-hyped, and self-serving (to leaders in power) game of Risk. People who served any military around the world resent me for this stance, but as I keep insisting, had there been a just (defensive) war, where on purely humanist factors there was a cause in joining the diffusion of the situation, I would be the first to join and even carry a firearm (if it needs to come to this). In most cases, based on history, people in power brainwash the population into thinking there is constant threat (like the “war on terror”) as it gives those in power yet more power and distracts the population away from the real war — class war. It’s an old trick and it has been used for millennia. The last think a leadership wants or needs is an informed public, unionised, eager to address real social injustices domestically or internationally.

This leads me to the last point, which is about racism. It is not good inductive reasoning, it’s an appeal to animal instinct and perhaps a decline to barbarism. In most countries there is some notion of “underclass”, but in some places it seems further exacerbated by the open use of labels, which television and broadcast at large permit, ruining people’s brain and breaking social constructs (removing the glue us human beings naturally have, perhaps sympathy/ubuntu). It is divisive and it produces unneeded hostility. The unifying umbrella ceases to be welfare of our fellow humans to whom we are innately compassionate; instead, it becomes nationalism (“us” versus “them”, where “them” typically refers to other/neighbouring nations or another mindset).

What it all boils down to is this; one needs to think objectively of how to serve society in a humane, productive way. Life is a journey not of money-making but of harmonious living, ideally with the education of others to the point where they too can appreciate it and improve their behaviour despite the constant brainwash.

As a sort of disclaimer, it is possible that adolescents in more countries are more or less the same, but I only grew up in one country with one set environment and a good school, so I might be too hard on those whom I know when it fact it’s an age phenomenon, not a demographic one.

Retrieval statistics: 21 queries taking a total of 0.154 seconds • Please report low bandwidth using the feedback form
Original styles created by Ian Main (all acknowledgements) • PHP scripts and styles later modified by Roy Schestowitz • Help yourself to a GPL'd copy
|— Proudly powered by W o r d P r e s s — based on a heavily-hacked version 1.2.1 (Mingus) installation —|