Facepalm

think I’ve already said enough about why Evri is Evil and deserves a boycott. It uses bots, those bots make mistakes and then it responds with more bots. They also use chatbots to insult customers and it smells like a scam whether they mean to or not.

Today they sent another message and it seems like a template, but this time (unlike before) there is a real name on that generic message. As before, they respond to an incident that does not exist or make wrong guesses about what this incident is about. It’s not about a lost parcel. It was never about that. Any person who can comprehend basic English would know that. Here is the message sent:

Support Incident Update

Response By E-mail (Siliziwe Msengana) (07/09/2026 08.18 AM)

Dear Roy Schestowitz,

Thanks for getting in touch with us about parcel number C00HHA0641395122

We’re so sorry your recipient hasn’t been able to locate their parcel. We appreciate that this is not the outcome you were hoping for, however, we do offer cover to assist in this situation and we will happily support you through the process of making a claim.

As your parcel has received a final delivery scan, a signed Denial of Receipt letter is required. Please use our standard Denial of Receipt letter, which can be downloaded when filling in your claim form, to send to your recipient. Ask your recipient to complete and sign this letter and return this, to you, to attach to the claim. If a scanner is not available, you may take a picture of the letter and attach it before submitting the claim.

Please note: we can only accept physical or electronic signatures (not typed).

During our claims process, if your parcel is located, we will endeavour to deliver this to your recipient as quickly as possible.

Should you wish to submit your claim, please complete the following online form:

Lost Claim Form

We thank you for your time and patience on this matter and ask that you provide the required information within 14 days, so we can resolve this as quickly as possible for you. We aim to process all claims within 28 working days of receipt.

Non-Compensated & Prohibited Items

As a self-serve company, we do everything possible to encourage customers to check our lists of non-compensated and prohibited items and we try to make this easy and transparent so that customers understand from the outset what we can and can’t carry. Certain items such as liquids are on the prohibited list because they are more likely to become damaged than others and therefore require a specialist carrier.

Please note: should you choose to issue a refund before this claim is finalised then you must do so at your own risk. If the parcel is located it will be delivered to the intended recipient and the claim will be closed.

Kind regards,

Siliziwe

Evri Customer Services

They are clearly not actually reading what I sent them, so what’s the pointing writing any more to them?

I’ve decided that, instead, my time is better spent explaining to other customers (or potential customers) what Evri became.

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This entry was posted on Monday, September 7th, 2026 at 11:29 am and is filed under Rant. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.