NatWest Wants to Create Another Financial Crisis, Make More Staff Redundant, Sell Customers’ Data to NSA and Others
NatWest – where the bad things happen all at once
ack in 2000 I finally quit Barclays. It was horrible, I had suffered enough. Someone at HSBC advised me to look into the offer from NatWest, so I went there and have stayed their client since then. Everything was more or less okay, but in recent years NatWest became greedy, incompetent, outright insulting, and even corrupt. I would recommend NatWest to nobody. There are some local/small banks which may not have the same level of facilitation and accessibility, but at least they don’t treat people like merchandise (to be sold, exploited, herded like cattle).
Earlier this year I confronted NatWest over PRISM, having discussed the issue with them even before the NSA leaks (which merely helped confirm what some of us had known for years). After the leaks I took it a step further by demanding that they disclose their privacy violations. I eventually (after some nagging) got a call from a manager/PR spinner from NatWest; he prepared for his discussion with me, keeping careful not to openly admit what I already knew. He danced around the issue of privacy and could not deny that NatWest relays financial details (data) of its customers to spies in the United States. To NatWest, we are like a product. They sell dossiers about customers. Recently, through a cashback programme, NatWest also created an incentive for customers to give up anonymous purchasing, making it more expensive for people to pay with cash. It seems likely that NatWest will therefore sell data about customers to some unnamed marketing entities and somehow allow itself to do this by adding some shrewdly-worded phrase to the terms of conditions customers will sign. As NatWest is helping the NSA harvest financial information about customers, why not do this with the commercial world too? More money for NatWest, the Facebook model foisted on your bank without your knowledge.
What really broke the camel’s back was an experience I had yesterday. It was the last straw in a sense, proving that NatWest does not care about people; neither customers not employees. I stood at the line for a teller to service me, but a guard diverted me from a teller to a machine. I told him, you’d make tellers redundant. He said it was “good for customers”. That’s just spin. There’s a hidden cost there. I was tempted to tell him that his job too could be made obsolete if he did nothing to defend the tasks which are better done by human beings (faster, less error-prone, and also with a personal touch like personalised advice).
I am generally no fan of banks, to say the very least. Like my father in law, I only ever go there when there is no other choice. I would take all my cash elsewhere if I knew of a safer alternative, but we live in a banks-dominated world and the bank (or central bank) uses inflation to push people into reliance on banks.
Avoid NatWest. It’s a scam and it doesn’t give a damn about people. It’s everything that’s wrong about banking. Not to mention downtime of their on-line banking service (which seems to require many reboots because it Windows-based)…