Tuesday, November 3rd, 2026, 3:48 pm
Manchester City Council Report Card: Coming Soon
Filed under: It looks like they will receive several “F” grades
his coming Thursday it will be two weeks or ten working days since I went to study the lack of service at a “customer service” centre that we as taxpayers are forced to pay for.
I was told it can take up to 10 working days (but typically just 5) to process, so I can wait a few more days.
I spoke to 4 ladies there. I wrote 4 articles about that:
- Manchester City Council Customer Service Issues – Part I – Denying Access to Browsers That Aren’t GAFAM or Chrom*-based
- Manchester City Council Customer Service Issues – Part II – No More Complaints by Paper, Only Digital and Without Tracking of Reports
- Manchester City Council Customer Service Issues – Part III – Understaffed Line, Not Even Queue (They Keep Saying Phone Back Later)
- Manchester City Council Customer Service Issues – Part IV – Cautious Hope for a Better Future
This week I will chase those 4 issues again, plus an additional one. As usual, I’ll bring a notebook with me but keep this impersonal (no names of staff).
I am just trying to document how awful customer services became, even where they totally lack competition (a monopoly of the government).
