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Tuesday, July 11th, 2006, 11:39 pm

Users Are Efficient; Neither Stupid, Nor Lazy

WHY is it that so many user interfaces simply fail to work? It’s because users are permitted to take shortcuts and ignore the instructions. This is in fact the message which is delivered by Jeff Veen, whose opinion was inspired by another’s.

Veen concludes: “They’re not stupid. They’re not lazy. Don’t treat them that way.” Users are efficient. They want to get the job done with the least effort. It just doesn’t bode well as far as the intent of the developer is concerned.

New Yanoff for Palm – an example of
poor UI design

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