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Hell, Sirius, Anybody There?
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Summary: In my final year at Sirius ‘Open Source’ communication systems had already become chaotic; there were too many dysfunctional tools, a lack of instructions, a lack of coordination and the proposed ‘solution’ (this past October) was just more complexity and red tape

“HELLO, anybody there?”

Hell no. Wait till we authorise the microphone, open the correct browser window, and then roll up some scripts. Within 3 rings! Yeah, right! No way! On old hardware that can barely cope with epic bloatware imposed on all staff by the stingy management.

Sirius never provided us with hardware (other than a very old and second-hand Cisco phone), but it expected us to multi-task with a whole bunch of junk and up to three telephone systems running in parallel. Does that sound like a competent company? Who made these decisions? And who’s being blamed? Decision makers? Proprietary software? Or the victims of both?

The video above explains the absurdity of the telephone system at Sirius, which was only getting worse over time because incompetent people were calling the shots behind closed doors and without consulting those affected by their decisions. Not to mention how they repelled or scared away Asterisk-capable engineers. As it turns out, technical people were starting to have technical issues with the new “Google” system, which they could only object to after it had been pushed down their throats.

The moral of the story is, don’t outsource communications to proprietary software, do not rely on clown computing, and don’t let incompetent people make decisions (more so in the dark, in secrecy). It would harm both staff and clients and at the end the culprits will refuse to take the blame, instead insisting that they can salvage the whole mess by going deeper into the trap which caused the mess in the first place.

Sirius is broken beyond redemption because it is now governed by truly incapable people, shielded by a culture of intimidation and surrounded by sex partners who blindly follow orders/instructions.

And those are just the technical aspects, not the legal ones.

“The ISO Delusion” (latest part) explained privacy or data protection aspects; ISO certification doesn’t mean compliance with common sense like companies controlling their own communications and protecting clients’ sensitive data, including passwords and private keys.

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