Human stupidity, imposed on everybody

oday is the second and last show of Westlife here in Manchester (they certainly seem to have aged) and it’s also the last day of BST.

BST is utterly dumb. My dad agrees with me on this (we spoke for 2 hours today) and it solves no actual problem, it might even create more problems than it solves.

BST (or DST in general) is one of the worst human inventions.

Lies become harder to sustain over time (more contradictions become evident)

or largely understandable (I hope) reasons I do not go into nitty-gritty legal or technical details about our court battles. I did, however, mention the Court of Appeal and I can double-down on that. We certainly have a genuine intention of pushing this upwards as (or if) necessary. We didn’t lose faith in the legal system; we strive to improve it and supply it with all the information that it needs. If it takes another 2-5 years, then so be it. We’re mentally and materially ready for it. Justice is the goal. Truth is the aim.

The other day KBD sent the papers needed for our next legal step, and more importantly KBD received the papers that we had sent on Thursday afternoon (confirmed and signed successfully, we captured evidence of that). I took note of that this morning. I wrote about some background information.

We sincerely believe that KBD will, over time (the longer this goes on for, the clearer things will be), realise what’s truly going on. It’ll understand that two Microsoft-connected Americans creating a burden on the system and on the taxpayers aren’t worth having (they’re funded by rich third parties for this lawfare or SLAPPs). We need a wide-ranging reform. We’re working on that with our ministers.

So many lies were told to several KBD judges. We’re managing to prove (more so over time) that they told lies.

Judges hate being lied to.

I will try again next month

BBC Media City Bridge – Salford (Greater Manchester)

his is the final (for now) part of a short series (see first part, second part, and third part). My intention today is to summarise my findings. A follow-up series may or may not follow.

Based on my written notes (handwritten), upon coming to Manchester City Council Customer Service I discovered that one was unable to pay with cash except via the Post Office, one cannot update one’s details without going through some online portal (which only works with few browsers and naively assumes one has an Internet connection), the phoneline ‘fallback’ was understaffed and thus altogether out of service (at the time; definitely not rush hour), the people at the Manchester City Council Customer Service could not explain anything about the site and would not receive any constructive feedback on how to improve it. On top of all this, no assurances could be made regarding basic services; they seem to lack access to any system of relevance despite 3 or 4 of them being at the desk, unoccupied and yet sedentary (they mostly chatted to one another to pass time).

There seems to be a staff misallocation problem.

When I attempted to make a polite complaint via Manchester City Council Customer Service they pushed back and tried to escalate (or intimidate). I wrote down the first names of two members of staff; I said I would not publicise these, they were not hesitant to give their names; this was not a personal issue whatsoever, but that seems to have motivated them to approach me and try to become more helpful. They didn’t want bad publicity or a word to their superior/supervisor to raise “awkward” question.

I credit one of two of them at the desk for ‘de-escalating’ and ameliorating a hostile (from them) situation. I left in good terms.

I was there around 1PM for over half an hour on October 22. I was told 5-10 working days may be needed for my input to be handled and taken into account.

Part of my input was of a technical nature, so if it’s relayed to some technical team some time by the end of this month, then maybe I should allow them a month or more to take action.

Manchester City Council Customer Service, in my opinion, can be better trained to handle opinionated people whose intent is benign.

I did not go there to argue.

My guess if that they attract some very difficult people, so they have a short fuse and presume malice.

It’s also what has happened to many cops. They handle hard situations with “rough people” – a term they might use on occasions; that makes them more impatient and suspecting (of anybody).

Deterioration of service

N the last (latest, but first) part which I published hours ago I spoke about the “root cause” of my visit to Manchester City Council Customer Service, where I very seldom go to.

In this part I shall focus on a rather dysfunctional issue reporting system. I spent a long time talking to staff about it (nearly an hour) to better understand what they were and were not capable of doing. I took some notes too (with a pen). I shall get to them at the end when I write up some conclusions (with notes at hand). I will follow up next month with another visit to see if progress was made (I’m pessimistic about it, but it’s unfair to rule out progress without actually checking).

Upon asking many questions (about 3-4 ladies at the Manchester City Council Customer Service desk) it seemed clear that everything was to be done “online” and the E-mail address they could provide – only after half an hour – was “ecitizen” alias or something like that (I assume electronic citizen). I said it would likely not be tracked (by time or code) and would therefore be a “one-way street” – not something that would provide solutions or prove fruitful a lot of the time.

To be clear, I never went to Manchester City Council asking for benefits, didn’t overuse any over-the-counter services. I’m like an ideal “customer”. I’m mostly invisible to them, I just pay my bills and sometimes use online services (e.g. to order bins). I only ever go there in person if something went very badly.

Manchester City Council Customer Service, according to itself, no longer has paper forms to issue complaints or to raise issues.

What’s remarkable about this is that two ladies at the counter attempted to find such a form, recalling that it did in fact exist. Then they said that apparently they no longer have that!

Amazing.

Does the Manchester City Council Customer Service assume everyone has a computer, has an Internet connection, and knows how to use a computer? Not only elderly people lack at least some of these things.

I will chase up with another visit next month to ask about this. There are accessibility issues at stake. I want to politely insist that this option prevails.

I explained to staff there that registering complaints online means pushing text into bots to make statistics and maybe slideshows, maybe even feeding them into large language models to deal with words in bulk, without anyone paying any attention to any of the text. If people chose their words carefully only to be fed or ingested as slop, than it is not respectful.

If done on paper, an actual person must open and read (then handle or redirect) the input.

Worse of all, they confessed to me there’s no way to get a reference ID/number for an issue reported. If that’s the case, then it’s a recipe for problems.

Since I was already there in person, with a technical bit of input at hand, why could I not speak to another person about it?

I explained to them that in some banks I reported similar issues and my input was better received/welcomed.

It would be really sad if Manchester City Council Customer Service became worse than banks.

In the next part I’ll deal with staffing and capacity issues.

To be clear, I left the place in amicable terms and it was all smiles as my envelope with input was placed in internal mail.

I recovered from what was becoming hostile and toxic (in my opinion) and what seemed like 4GS (or similar) stepping in to record the exchanges.

Why does the Council wish to make “incidents” or escalate (like police) where no intervention is needed, no bad words are used, and the solution is attainable by manners, communications, and understanding?

One lady there at the desk deserves credit for approaching me nicely and offering a partial solution, whereas her colleagues lacked these interpersonal skills.

A decision was consciously made not to mention this

his morning or afternoon it seems like a trial (or hearing) was meant to take place, wherein the High Court would be discussing lies told by Farage’s paid spinners, trying to tackle this ‘debacle’, which is an understatement (a sort of fake election or political spectacle organised for and by a Fake Political Party – or foreign-owned business disguised as British political party – at the expense of taxpayers).

Based on Court submissions, Farage is spending well over 20,000 pounds on this, whereas the applicant (or petitioner) spent about 200 pounds and many hours. That means Farage spends about 100 times more money than the person whom he robbed (and who now tries to hold him accountable for this robbery).

Farage enjoy media silence (complicity). Why does the mainstream media write so many mindless puff pieces about a man who wears a trash can on his head? While turning a blind eye to the High Court of the country?

What does this teach us about the state of the press?

How much money spent by people whose constituents compare black politicians to monkeys? And does it matter that this money comes from oligarchs in America?

James Wilson is upset not because Lewis is “rogue” but because Lewis knew how to handle Wilson

he more I read into the tweetfests (or “storms”) of Wilson, the clearer it seems to me that Wilson’s obsession with Lewis is due to hurt.

Yes, Lewis really hurt him.

In a nutshell, and in chronological order:

• Wilson said some darn things
• These darn things led to backlash
• Wilson threatened to sue over those bouts of backlash (over the above-mentioned darn things)
• Wilson filed a lawsuit he can barely afford against people who had insufficient assets to cover his legal bills
• Wilson soon realised he would not manage to settle the matter
• Wilson spent all his money trying to “win” the case (a pyrrhic victory)
• Wilson “won” but received nothing (could not and still cannot even recover the money he lost in litigation)
• Wilson now protests against the solicitor and barrister, as a distraction from the fact his lawsuit was redundant, misconceived, and fruitless

Sounds familiar, right?

Barack Obama was no hero

he former US President Barack Obama is probably across the road from us right now, as he’s talking there in a few hours.

I have mixed feelings.

He did many bad things.

Only relative to the current President is he a “good” person.