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Friday, September 10th, 2021, 11:22 am

e.ON or ‘E.ON Next Energy Limited’ Possibly the UK’s Worst Energy Supplier

Video download link | md5sum 29054acc51742e85c3b317abfd2fec10

LAST year we unwillingly (but not unwittingly) became customers of ‘E.ON Next Energy Limited’ — to use the legal/registered name — after they had bought our longtime energy supplier, a company called NPower. Things have been hectic since then because the price hikes keep coming, without any reasonable or defensible excuses, the customer support is truly awful (customer disservice), they barely take any meter readings, and they severely punish anyone still not interested in a so-called ‘smart’ meter. The video above summarises the past week’s experiences that I had with the company, citing along the way conversations I was having with them months ago when we inquired about change of supplier. Judging by about 100 bits of feedback I’ve collected online, many other people have similar complaints if not much worse.

Someone urged me to file a complaint with the ombudsman and given the way things have progressed so far, maybe I will. The way I see it, they never got my consent (to treat me so badly as a customer); heck, they merely copied my bank details and other personal details from a supplier they had bought. The acquisition should have been blocked; instead, now we have loads of clients being obstructed and subjected to gaslighting.

To be fair, I was forewarned several years ago when a good friend of mine ranted about his supplier (he said it was “e.ON” — a company I had not yet heard of). Whether they call themselves e.ON or E.ON Next and use greenwashing buzzwords like “sustainable” or “renewable”, remember they’re a truly awful company you definitely want to avoid.

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