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Sunday, September 18th, 2011, 12:03 am

Virgin Trains: Worst Customer Care Ever Gives Up

Speeding train

After months explaining my case to Virgin Trains [1, 2] because they made a booking mistake they finally compensated me for their error and also issued compensation in the form of a coupon for all the trouble. It does not make up for all the time wasted, but it does at least prove that I was right all along and justice was served as a matter of principle.

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