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Thursday, January 9th, 2014, 10:15 am

BT Can’t Call Back, They ‘Forget’

TODAY I was supposed to receive a callback from a BT supervisor over a problem that I had reported. The problem was a false promise from BT that they would send a letter. Why make a promise if they’re not going to do anything? That in itself is an enigma.

Well, for the second time in less than a year I needed to stay home during working hours in order to receive a callback about this issue (a case of BT support incompetence) and the supervisor seemingly ‘forgot’ to call.

I am writing about all these terrible experiences in order to warn people who consider becoming BT customers.

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