“Bad service” the understatement of this decade

atWest (National Westminster, part of the Royal Bank of Scotland) used to be pretty good, but it became absolutely terrible a few years ago, not just for customers but also for staff (what’s left of the staff that’s qualified). There were systemic changes that were covered here before. Earlier this year it was the last straw (much had happened beforehand) and we decided to ditch the bank. We decide to transfer all the money elsewhere after they had made many mistakes. But it’s not easy. Even then they make a mistake (not passing all the money, forgetting to pay interest) and later, only upon visiting the bank again, they finally admitted their error and then refused to issue a letter that would enable us to ask the new bank to compensate us for NatWest making its mistake. Basically, NatWest had an innocent party, Nationwide, blamed in vain and it caused hours of painful work and nuisance (for all sides which were innocent victims). But wait, it gets worse. NatWest then closed the account and forgot or failed to send a closing statement. How can a bank be so incompetent? Many arguments were needed to make a resolution reachable and no resolution has been reached yet. It’s chaos because the staff if not skilled enough to deal with the scenario. This is just typical NatWest as of recent years. The staff member there don’t know what the heck they are doing.

It is worth adding that NatWest still advertises in many pamphlets everywhere that it is saying “yes” to almost every loan request, gloating about accepting 90% of applications, essentially gambling with savers’ money by giving it to people who cannot pay back. This is a recipe for bankruptcy (or taxpayers-paid bailout), especially when banks are allowed to lend around 10 times the amount they actually possess. This is corruption.

In summary, NatWest is a terrible bank these days and those who try to leave it may find that even upon departure the bank is unable do work properly. A lot of problems can be spared and avoided if one quits NatWest or never joins them to begin with. Learn from other people’s repeatedly-horrible experience. My friends who are with NatWest say the same about the bank.

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This entry was posted on Friday, February 28th, 2014 at 5:19 pm and is filed under Rant. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.