Tuesday, January 26th, 2021, 12:48 pm
Formal Complaint to Ombudsman/Ofcom About BT Throttling of Connections
URTHER to my complaints to BT [1, 2] we’ve now reached a deadline and a deadlock. They don’t wish to acknowledge their throttling, let alone resolve the issue. This morning I received a letter which is another effort by BT to discourage or prevent me making a formal complaint (escalating outside BT). I made this video within a few minutes and it runs through the background to all this, as well as ways to proceed.