Introduction About Site Map

RSS 2 Feed RSS 2 Feed

Main Page | Blog Index

Monday, January 16th, 2023, 2:39 pm

After Nearly 3 Weeks Pension Provider Finally Responds: Can’t Find Pension!

Further to the rants from the other day, consider the Aviva letter claiming to have ‘lost’ traces of a pension, along with my reply:

> Thank you for sending in this LOA, We have searched our files with the
> information you have provided and can?t find anything, if you have any
> other information we can search again, we will just need you to resend
> it with the LOA.
> The details we need to search our systems to find out customer are
> policy numbers, full name, date of birth, current address or old
> addresses that may not have been changed on our systems, national
> insurance numbers, scheme number or scheme address
> *Kind regards*
> Aviva Customer Team


I paid into my pension scheme at Aviva from around 2011 until about 2016. I gave you my DOB and NI number and you say you cannot find my account. How is that possible? Did you lose my money?

And a more personalised one too:

This is an automated email from Aviva Customer Services – please do not reply as this mailbox is not monitored.

Dear Dr R Schestowitz

Thank you for contacting Aviva. Please find attached the information you asked for.

If we have sent you a form to complete, please ensure you print and complete the form and post it back to us. For security reasons we are unable to accept forms by email or fax.

If you need any further information and you are calling from United Kingdom then please contact us on 0800 953 1777 9am to 5pm, Monday to Friday not including bank holidays.

If calling from other countries please contact us on +0044 2037 611130.

Please do not reply to this email address, it is not monitored for incoming messages and your query may not be dealt with. Please email instead?. For security reasons please only include your policy number when you email us.

Yours sincerely

Aviva Customer Services | PO Box 520, Norwich, NR1 3WG
Telephone: 0800 953 1777 | E-mail:

?Any details you submit will not be secure whilst being submitted

Here’s the PDF (nothing sensitive in there):

Aviva letter

Be wary of pension providers. They’re mostly good at taking money.

Technical Notes About Comments

Comments may include corrections, additions, citations, expressions of consent or even disagreements. They should preferably remain on topic.

Moderation: All genuine comments will be added. If your comment does not appear immediately (a rarity), it awaits moderation as it contained a sensitive word or a URI.

Trackbacks: The URI to TrackBack this entry is:

Syndication: RSS feed for comments on this post RSS 2

    See also: What are feeds?, Local Feeds

Comments format: Line and paragraph breaks are automatic, E-mail address never displayed, HTML allowed: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

Back to top

Retrieval statistics: 21 queries taking a total of 0.227 seconds • Please report low bandwidth using the feedback form
Original styles created by Ian Main (all acknowledgements) • PHP scripts and styles later modified by Roy Schestowitz • Help yourself to a GPL'd copy
|— Proudly powered by W o r d P r e s s — based on a heavily-hacked version 1.2.1 (Mingus) installation —|