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Tuesday, January 24th, 2023, 9:11 am

7 Days Have Passed, Office for National Statistics Has Not Replied to a Very Simple Query From Me (About ‘Missing’ Deaths Data)

Over a month ago the Office for National Statistics (ONS) had a glaring omission. It never bothered to correct it (more than a month had already passed!), so a week ago I made this polite inquiry.

This is what I received:

Thank you for your email.

Due to the high volume of enquiries we aim to respond to your enquiry within 5 working days.

This inbox will be actively managed Monday to Thursday 0830 – 1630 and Friday 0830 – 1530.

We appreciate your patience.

Kind regards

Health Analysis and Life Event Customer Service Team.

Office for National Statistics

Any further attempts to contact them give me this generic (not personalised) response:

Thank you for your email.

This inbox is actively managed Monday to Thursday 0830 – 1600 and Friday 0830 – 1500.

Due to the high volume of enquiries we aim to respond to your email within 10 working days.

We appreciate your patience.

HAPI Customer Services Team

Health Analysis and Pandemic Insight

Office for National Statistics | Swyddfa Ystadegau Gwladol

Tel. 01329 444 110 | | @ONS

So now it is 10, not 5? That’s not even consistent. Anyway, maybe by next week?


So when are they actually going to respond to my query? It’s the taxpayers that fund them to do this simple job.

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