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Monday, January 22nd, 2024, 6:58 pm

BT: Third Time Lucky?

Telecommunication tower with some buildings in London

TWO months ago a BT advisor said I would not be charged 10 pounds (spurious fee). He assured me it would not happen and if it did happen, I should phone to rectify it.

Weeks passed and they did charge me, contrary to what their staff had said. So I phone up, waited on the line for a very long time, and they then said they would remove that charge. They even sent a formal E-mail to confirm the charge would be canceled.

Today the bill came and the correction has still not been made. This means that I already needed to get on the phone with BT thrice to rectify the issue. Maybe the strategy is to tire me down, hoping that a very busy lifestyle would lead to defeatism and make BT a little richer (just due to these tiring barriers and several false promises).

That’s a lot of trouble to go through, basically to argue over money that is barely worth the time anymore.

I am still on the phone at this very moment. Maybe all those calls have thus far totalled at one hour and it’s still not resolved.

Quick update: Moments ago the person on the line (third person already) said he would escalate this to his manager because something went wrong. It’s not my fault but theirs; the person I spoke to does not even know how to sort this out.

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