Monday, August 24th, 2026, 5:59 pm
Evri Customer Services Seems to be a Bot and It’s Not Functioning
Filed under: 
wrote to Evri today, early in the morning to be more specific, opening a second ticket after they had made an error by automation. Finally, after a week, I received a reply. Only after opening two tickets and further chasing the first (unhandled) one.
However, it seems to be a template and it refers generally to a lost parcel incident, which isn’t even remotely what this was about! So I wonder if this too is a bot reply. Notice the generic (no name) signature:
Update
260817-046188
Hi Roy,
Thank you for your reply regarding parcel reference .
I’m sorry to hear your parcel still hasn’t been located and I have escalated this with the courier’s manager to be investigated and to ensure this doesn’t happen again. We will try to retrieve the parcel however at this stage it is likely the parcel is unfortunately lost.
I’m sorry that this has happened, we will liaise with the sender to inform them of this outcome. I would recommend you also contact them as it is within their gift to discuss next steps and consider the options available to you.
Once again, I’m sorry for the inconvenience regarding your parcel delivery.
Kind regards,
Evri Customer Services
From what I can gather, they send false bills to many people and hope that some fools will pay the false bills, knowing it would be cheaper than spending half an hour calling them and then spending a lot of money in phone bills (more than the “worth” of the false bill).
Just reading the above generic (and false) reply is itself further waste of time. It speaks of something that was not even reported!
