Friday, November 13th, 2026, 4:33 am
Manchester City Council Report Card – Part 13 – WISE Intimidates “Customers” (Citizens) and Tries to Prevent Complaints
Filed under: The poor service at Manchester City Council is nowadays a common observation.
Top comment (in the page): “No stars if I could . Concerning the company WISE they employ. First of all their enforcement officers are intimidating. Secondly when you try to contact WISE with the details they have provided, their automated system advises this is a complaints line & if you are calling re a fixed penalty notice to stay on the line to speak with the COMPLAINTS Team. If & when you do get through they advise they do not deal with complaints & that you have to write or email . If you write or email the auto response advises they would ll be in contact within 10 working days . Over 3 weeks later it takes for them to respond in which they tell you , you have till 13th of this month to make payment , we are today on the 3rd of the month which leaves me 10 days for something I absolutely dispute . I have tried phoning several times today & each time it’s a v Mail advising they will get back but never do. I have also emailed them again but given the time it took for them to send their non auto response , it will be way past the date that I am supposed to make payment for something I am disputing ”
bout a minute (less than 60 seconds) was spent by me checking whether other people had experienced something similar to what my wife and I experienced this month and last month.
Indeed, it seems like a case of privatisation, some ‘militarisation’ (police-like staff outnumbers the rest), and obstruction.
The average reviews being 1 out of 5 does not surprise me.
The question is, what are citizens going to do about it?
If we are being labeled “customers” and the public services are a monopolyy, then we cannot turn away and choose a rivalling company.
We must fix what exists or replace it.
I think G4S should be canned. They bully people who are behaving OK.
