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Monday, February 1st, 2021, 12:07 am

BT’s Weak Attempt to Prevent Me Filing a Complaint Over Throttling

BT complaint

BT complaint

MY ordeal with BT is not over. I wrote about it thrice already [1, 2, 3], at least here. I wrote about it elsewhere as well.

At the moment there are several outstanding issues.

  1. They charged me for a hub I did not ask for and which I repeatedly told them there’s no point sending as it would certainly not solve anything. I was right. In fact, it took me 3 hours just to reconfigure everything after they had sent it. And then they charged me for it. Amazing!
  2. They did not issue the compensation they’ve mentioned in the letter above. Kind of odd to forget to deduct such a thing after over 5 hours over the telephone.
  3. I now know for a fact, and can demonstrate with detailed evidence, that BT engages in retaliatory throttling and collective punishment for the use of IPFS, which is perfectly lawful and hardly consumes any bandwidth in relative terms.
  4. They mention in the letter (above) that they are willing to offer an upgrade to “business”, but there’s no reason to believe this will stop the throttling and it does nothing to undo almost a month’s suffering. Not to mention BT’s dishonest denials.
  5. It seems clear they try to just discourage a complaint being filed. In fact, the letter above took nearly a whole week to arrive. Why did they take so long to dispatch the letter? Did they hope that a week passing by would like like a “cool-off” period?

Our connection remains seriously degraded, so I shall phone and demand a resolution, not another phony round of fake ‘solutions’ that only add up to suffering and pointless chores (like setting up a newer hub when the actual problem is upstream, at BT’s own systems).

It seems most likely that at the end I shall carry on with the complaint.

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