Friday, February 23rd, 2024, 9:16 am
Enshittification of Everything, Even Your Internet and Energy Provider
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want to combine two issues in this post, based on two very recent anecdotes.
I’ve just checked bank accounts (it’s taking a long time because the login processes have become super-cumbersome), having already phoned BT several times, and the issue remained unsolved for several months. It was starting to seem like it’s intentional, a pattern, not some accident. It’s hard to imagine how you get it wrong three times in a row, but then again all services getting worse seems like the “new normal” and “enshittification” was coined to describe this phenomenon.
The other day I told the energy supplier to quit spamming me about spymeters (they nagged me about it over 100 times over the years) and after they said they’d stop they merely started doing it every single day, i.e. it got even worse. The spam comes through the box (physical), inbox, and sometimes even phonecalls.
We need to demand change, not learn to accept this degradation of services.
