| Manny: Hi, you’re chatting with Manny. How may I help you? |
| Dr. Roy Schestowitz: Hi Manny, good afternoon. |
| Manny: Good Afternoon |
| Manny: How can I help today? |
| Dr. Roy Schestowitz: I have 5 accounts with NatWest, 1 of which is a USD account |
| Dr. Roy Schestowitz: Several months ago I contacted NatWest regarding my newly-issued debit card, which is tied to Visa, not Maestro/Switch |
| Dr. Roy Schestowitz: I had asked them to stop sending my financial data to Visa |
| Dr. Roy Schestowitz: I wish to use my account without going through a foreign party |
| Manny: Okay, is that for your USD account, or the regular account? |
| Dr. Roy Schestowitz: All accounts preferably |
| Dr. Roy Schestowitz: I want my financial data to stay within the UK, I think the law protects me on this matter |
| Dr. Roy Schestowitz: I can give my account details if they helps |
| Manny: Okay, do you do online banking with your accounts? |
| Dr. Roy Schestowitz: Yes, I do |
| Manny: Okay, can you log in online for me please? |
| Dr. Roy Schestowitz: The USD account I cannot access online, it’s a Currency Account, but it’s based on Warwick, if I recall correcly, so I assume the data stays in the UK |
| Manny: Okay, can you log in online for me please? |
| Dr. Roy Schestowitz: Sure, hang on.. |
| Dr. Roy Schestowitz: I am logged in now |
| Dr. Roy Schestowitz: By the way, the chat facility did not work in Firefox |
| Dr. Roy Schestowitz: Maybe a bug, I had to launch Chromium to get to it |
| Manny: Thank you, okay, and what is it you would like me change on the account exactly please? |
| Dr. Roy Schestowitz: My accounts are, based on information I have been given by NatWest, enable my financial activity to be sent to another nation, even when I make payments within the UK |
| Dr. Roy Schestowitz: I would like to opt out |
| Manny: Okay, one moment please. |
| Dr. Roy Schestowitz: thank you, Manny |
| Manny: Okay, we wouldn’t share an specific financial information with any parties outside of the UK, and any monitoring on your account or Visa card, would be done solely by the bank, and no one else. |
| Manny: I haven’t heard from you for a while. Are you still there? |
| Dr. Roy Schestowitz: yes |
| Manny: Is this in reference to making payment via the internet or just using your card in general anywhere? |
| Dr. Roy Schestowitz: I am trying to interpret this because it’s sufficient for the processing to be done by Visa for another nation to hold a copy of all transactions |
| Dr. Roy Schestowitz: Using my card as well as making transaction over the Internet. I need reassurance that in both cases the financial data is in no way trickling out outside the UK. |
| Dr. Roy Schestowitz: That would contradict what NatWest told me before, as they said Visa is a “man-in-the-middle” in the transactions |
| Manny: Okay, I don’t have access specifically to that information here I’m afraid, Dr. but what I will do for you is, send this on for investigation, and then my supervisory will look into this situation further for you, and then call you back once all the necessary information has been located for you. |
| Manny: You will get a call back within 5 working days at the very latest, is that okay for you? |
| Dr. Roy Schestowitz: Thank you, Manny |
| Manny: You’re very welcome, may I take your best daytime contact number please? |
| Dr. Roy Schestowitz: I am at home most of the time, the number to reach me on is xxxxxx |
| Manny: Thank you, I will get this request send for you right away, and you will hear back within 5 working days. |
| Manny: Is there anything else I can help you with today? |
| Dr. Roy Schestowitz: That’s enough for today, thank you. I shall wait for the call for clarifications, I hope they can amend my accounts to address the privacy problems that I never opted into |
| Manny: Okay, not to worry. |
| Manny: I would be grateful if you could take a moment of your time to complete the attached survey in connection with the service I have provided today? |
| Manny: Thank you for chatting with me. I hope you enjoy the rest of your day. |